A 1-Day Workshop Self-Presentation Skills for Secretaries
Choice Learning Center 30 April 2009 CALL NOW: (021) 251 1460 - 62 COURSE OBJECTIVES This course is designed to give secretaries a general overview of how to present themselves as a professional in the workplace, how to enhance their personal values, and how to deal with customers. During the workshop, the participants will review and discuss which kind of duties they are responsible for and which standards should be achieved in performing a variety of office tasks. COURSE COVERAGE · “Selling Yourself” • How To Communicate • What We Say (Formulate Objective, Capture Interest, State The Central Point, Offer Supporting Points, Summarize and Recommend Action) • What We Do (Movement, Voice, Pauses, Eye Contact, Body Language) · Customer Service • The concept of Service Excellence • What is Service? • Customer: Who are they? • Your Role with the Customer • Customer Satisfaction • How to Manage Service Problems · Personal Values • Self-analysis: Who Am I? • Personality Types • Interaction Skills • Interpersonal Skills • Business Etiquette METHODOLOGY As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions. TARGET GROUP Secretaries who have to deal with and manage a multitude of tasks everyday. FACILITATOR Carlina Agnes Patuwo Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta . After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999. INVESTMENT FEE Rp. 750,000.- / Participant includes lunch, 2 coffee breaks, training kit, and certificate * Get special rate for more than one participant of the same company DATE & VENUE 30 April 2009 Choice Learning Center Arthaloka Building, 11th Floor, Suite 1107 Jl. Jend. Sudirman 2, Jakarta 10220 Call Us Now TIA CHOICE MANAGEMENT CONSULTANTS (T) (021) 251 1460 – 62 (E) [email protected]; [email protected] & REGISTRATION FORM Full Name: 1. ______________________________ 2. ______________________________ Nickname: 1. ______________________________ 2. ______________________________ Company:__________________________________________________________ __________________________________________________________________ Address: __________________________________________________________________ Telephone:_______________________ Mobile Phone: ____________________ Facsimile:________________________ E-mail:__________________________ Kindly fax direct to Tia (021) 251-1459 or E-mail to [email protected]
