Choice Management Consultants: April and May 2009 Program
Call NOW TIA for registration:
(T) (021) 251 1460 – 62
(E) [email protected] ; [email protected]
Effective
Customer Service Skills
25 April 2009
By
Carlina Agnes Patuwo
Rp.
750,000.- including handout, certificate, lunch and coffee break
This is our basic one-day customer
service training program which focuses on understanding what customer service
is all about. During this workshop we will cover understanding what customer
service really is to learning how to deal with customers professionally.
The objective of this customer service training program is to provide
each participant with a basic understanding about customer service and how one
goes about providing good customer service.
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Self-Presentation
Skills for Secretaries
30 April 2009 / 08.30 –
17.00 WIB
By Carlina Agnes Patuwo
Rp.
750,000.- includes lunch, 2 coffee
breaks, training kit, and certificate
This course is designed to give secretaries a
general overview of how to present themselves as a professional in the
workplace, how to enhance their personal values, and how to deal with
customers. During the workshop, the participants will review and discuss
which kind of duties they are responsible for and which standards should be
achieved in performing a variety of office tasks.
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Team
Building and
Negotiating
For Front liners, Operations, and Back-Office Staff
15-16 May 2009 / 08.30 –
17.00 WIB
By Putera Lengkong, ST, MBA and Anton Karya,
SKOM
Rp.
875,000.- includes handout,
certificate, lunch and coffee break
PLUS ”Koleksi Games Seru: Untuk Ice
Breaker, Team Work,
Leadership,
Creativity, & High Ropes” book)
To enable participants to acquire
skills necessary for constructive interaction in a group situation and explore
ways to build a more harmonious working environment. This Program is recommended for front liners and
operations staff who need to improve their skills
in team building and negotiating as part of their work roles.
PREVIEW SESSION:
5 May 2009 from 9.30 – 12.00
Call – TIA
251-1460 or email to [email protected]; [email protected]
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Supervisory
Skills for Secretary
Enhancing Your Supervisory and Leadership
skills To Become A Successful Secretary
29-30 May 2009 / 08.30 –
17.00 WIB
By Putera
Lengkong, ST. , MBA.
Rp.
750,000.- includes handout, certificate, lunch
and
coffee break PLUS ”Koleksi Games
Seru: Untuk Ice Breaker, Team Work,
Leadership,
Creativity, & High Ropes” book)
Generally employee in mid-level
position likes being passive and waiting orders from his/her superior. They
forget or sometimes are ‘shy’ to give feedback to their superior. Even, some do
not have capability to deal with the matter. It’s better for them to let their
superiors to solve the problem. With this recent change, there is a need
for secretary or administrative assistant to develop and improve them with
following skills: supervisory, leadership, analytical and problem solving,
decision making, effective communication, coaching, counseling, goal setting,
and performance appraisal skills.
PREVIEW SESSION:
30 April 2009 from 9.30 – 12.00 (closed – 50 pax)
Call – TIA 251-1460
or email to [email protected]; [email protected]
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Executive
Program for Secretaries / Administrative Professionals
Registration starts on 6 April 2009
Class starts 4 May 2009
Modules: ●
Presentation Skills ● Problem Solving ● Leadership ●
Team Building
and Creative Thinking ● Goal Setting ● Self Personality
Mon-Fri (09.00–11.00 / 18.00–20.00) / 5 days: Rp. 2,250,000,- for 6 modules
Sat (09.00 – 14.00) / 3 weeks: Rp.
3,300,000.- for 6 modules
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Personality
Development Class
Registration starts on 1 April 2009
Class starts 11 May 2009
Modules: ● Self Ana lysis and Personal
Power ● Communication Skills ● Etiquette
● Visual
Poise ● Wardrobe and Grooming ● Nutrition
Mon-Fri (09.00–11.00 / 18.00–20.00) / 5 days: Rp. 2,250,000,- for 6 modules
Sat (09.00 – 14.00) / 3 weeks: Rp.
3,300,000.- for 6 modules
Regards,
TIA
PT. Choice Management
Consultants
Divisi Training and
Development
Arthaloka Building 11th
floor, Suite 1106
Jl. Jenderal Sudirman
2, Jakarta 10220
(t) : +62 251
1460-62
(f) : +62 251 1459
(e) : [email protected], [email protected]
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