Unfortunately Reza,
There's no way to have redundancy on incoming DIDs with PRI-T1. If the
DID is assigned to Rogers Telecom, there's no way to re-route the call
if Rogers Telecom is down. The fact that we were able to continue to
deliver outgoing calls was because we have extra PRI-T1 with another CLEC.
This is why only incoming calls were affected by this outage. By not
having the additional PRI-T1 with another CLEC, the outage would have
been worst because all calls would have been blocked.
We will be moving all our DIDs to our new provider next spring once our
contract ends with Rogers June 2008.
We stopped last week activating DIDs on Rogers Telecom and all new DIDs
are activated on the new network with our new provider.
If I cancel my contract now with Rogers, I have to pay $125,000 in
penalty fees.
I do not control Roger's network and I'm not blaming someone else for
this outage. I'm blaming the right entity and it's Rogers in this case.
If we make a mistake and it results in problems or outages, we do accept
the responsability just like the time we upgraded the servers and had to
rollback for stability reasons, we blamed ourself and nobody else.
We signed our contract with GT and then Rogers took over. This is when
all the problems started. We didn't went with Rogers by choice.
The good news is with our new provider we just added 9 new rate centers:
Edmonton, Winnipeg, Brampton, Mississauga, Brantford, Windsor, Oshawa,
Kingston and Hull (Quebec). We will also be able to port numbers to the
new rate centers for just $15.00/DID!
If you want DIDs from Toronto with our new provider, we can assign you
new Toronto (647) numbers. All at the same rates, but it's a completely
different network. And just like all our other PRI-T1, we only
inter-connect with our CLEC provider over T1.
Hopefully we won't have to go through the same problems again with
Rogers until the end of our contract.
Stephan Monette
Unlimitel Inc.
Tel.: 1 (877) 464-6638, x221
Reza - Asterisk Enthusiast wrote:
No other alternatives "for the moment" Paul... Unless you want to spend
money for virtual PRI or physical PRI, and port the number over to the CLEC
that is providing to you the PRI.
"Rogers" will be "Rogers" as it has been for the past many years... and
will continue to be that way unless they clean up act - which is not going
to happen soon. Unlimitel is great, but they are responsible for the
service they deliver to you and not Rogers -- and they (unlimitel) would
have to make arrangements with other CLECs to provide to you the
un-interrupted service that you deserve.
Unlimitel with deal with Rogers -- but I doubt other telco providers would
be as transparent as Unlimitel has been..., but then again, a friend
commented its too easy to pass the blame to Rogers.
This morning clients called directly on my cell, all frustrated and angry
and shot some x-rated voice messages for not being able to get in touch with
me... but I was pretty calm ;).
Downtimes come with the territory, and hence I have a 2nd number that is
independent from Unlimitel and its carriers -- but then again, clients often
don't call the secondary number, but quick to call your cell.
Cheers!
Reza.
----- Original Message -----
From: "Paul Nash" <[EMAIL PROTECTED]>
To: "biz asterisk" <[email protected]>
Sent: Friday, October 19, 2007 12:07 PM
Subject: [biz] Reliable 416 DID providers?
After this morning's Rogers failure killed my business lines plus a
client's lines for 4 hours, I'm thinking of finding a new source of
DIDs. I like Unlimitel, they are nice people and have given great
service, but Rogers sucks in a big way, and their incoming service
breaks too often.
So, what are the alternatives for 416 DIDs? Who can provide them
from a *reliable* telco (if such an animal exists)? Can you share
uptime stats for the last 12 months (how many outages, time-to-repair
for each outage)?
Thanks
paul
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