-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello all,
I would like to solicit some advice from those with more carrier experience than I. Our company has some trunking services with a carrier (who shall not be named), and has just over 1 year left in our contract with them. We have had several long outages, and a number of other technical problems in the last few months. Their lack of reliability is costing me business, and making my customers nervous. Their support department is usually able to respond and fix things, but it still takes them a long time, and it doesn't change the fact that my circuit went down for an hour for the second time in a week. Unfortunately, there is no wording in the contract that guarantees or disclaims a certain level of service. Their cancellation penalty is the same as what we would pay them if we stayed for the rest of the contract, and it would put our company under if we had to switch out and still pay them. Is anyone aware of any regulatory rulings that require CLECs to maintain a certain level of service? Does anyone have any suggestions, or can you recommend a good lawyer with experience in telecommunications? Thanks, - -Tim -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4 (FreeBSD) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFJ6fzsI1xz6nMGzusRAu1hAJ9Ry1Xb7HaVScOXLKwqcu4AUyt04ACfaaWF qm95+hlb0zQMRaaDp0oXB8c= =LDnq -----END PGP SIGNATURE----- --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
