You're lucky they even called. Other companies would have cut your lines off immediately, regardless of how much you've spent with them. That's the nature of the service.
Stephan needs to pay his bills too and I imagine the margins are tight. Had the call came from you at the time you lost your credit card, instead of them having to find out by getting the charge denied, I imagine the outcome may have been a little different. On 8/3/10 11:38 AM, Kovalenko, Alex wrote: > Unlimitel is definitely a great company to purchase your VoIP lines from. > > However they called me today to inform me that our lines will be cut if we > do not pay our $50 bill which has been outstanding for only few days > immediately by 4pm today. I have explained that my wallet was stolen at the > gym last week and I should be able to provide them with a new card over the > next few days (it takes Mastercard - 4-5 business days to get the > replacement card over). However, Helene told me that they do not really care > what happened and will cut if not received by 4pm. (Go get prepaid credit > card - she told me.) > > This is very unfortunate - as I have been with them over 5 years, spent > thousands of dollars and at www.VoIPGizmos.ca have recommended them to > dozens of other businesses. Stephane - not very cool way to run your > business. > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
