(trimmed the replies a bit, it was getting long)
Hi Moe,
VoIP as a technology is just fine. It's implementation that gets you in
trouble.
Most of the toll fraud that we're talking about here are caused by two
simple things:
- A system being on the public internet accepting traffic from anywhere,
when it shouldn't be
- When it is necessary to be on the public internet, having weak
passwords on your SIP/IAX accounts, like a username of '100' and
password '100'
A bit of a rant on weak passwords -- I see scans for these accounts
hourly. Don't kid yourself and think that a temporary account you created
for testing with a weak username/password isn't going to be found a few
hours after you created it, or in the months afterwards when you forget
about it.
We had a talk on this on April, I'll see if I can find the slides.
On Wed, 4 Aug 2010, Moe Jiwan wrote:
Hummm.....i joined this list because I wanted to convert our 3 offices to
VOIP...i've learned more in the last 24hrs than I have in the last 6months,
definitely thinking of putting off the decision till the technology gets
better ,
So, although I agree that we shouldn?t air out dirty laundry (and what
seemed like some old history between 2 individuals) I think this type of
open forum does allow potential customers to understand the other side of
the technology better.
Thx
M
-----Original Message-----
From: Stephan Monette [mailto:[email protected]]
Sent: August 4, 2010 11:46 AM
To: Tony Cowling
Cc: Taug Bisiness List
Subject: Re: [biz] Unlimitel
Hey Tony,
I hear you. We had customers who got their system hacked and rank up a bill
of $7,000 in just 2 hours. I was the one who called the customer at 23:00 on
a Thursday night asking what was going on. Imagine if we didn't called the
customer, it would had went all night for $60,000!!!
I know another telecom provider in Ottawa that lost over $200,000 with just
one customer. That business customer filed for bankruptcy immediately and
the telecom provider was stuck with the bill.
People do not realize how much money service providers looses to hacked
systems and bad debts. They do not realize how much is at risk all the time.
Stephan.
On 2010-08-04, at 11:16 AM, Tony Cowling wrote:
This has been a most entertaining and in the end quite a constructive
feed.
Just my opinion.
A couple of years ago I went to a conference in Florida for vici and met a
couple of fellas from Brazil, they had been wrestling with fraud, hacked
systems etc for call center clients in Brazil just ONE incident came to
$50,000.00. (some number you called to pre pay cell phones and huge call
centers 2k seats plus so blend right in to the bill i guess).
Sometimes its hard to find that right balance.....
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