Hey John, Our network is not design to accept high volume termination customers as we use dedicated PRI-T1 to terminate traffic. If we accept high volume termination customers, we may end up affecting call capacity to our existing customers.
This is a business decision not to accept customers for termination only because we need to accommodate call capacity for every customer. There's a lot of providers out there that designed their network to support high volume termination customers, but not us. We didn't take your money and we were honest and up front with you regarding this type of traffic. There was no ambiguity in our decision and you didn't lost any money with us. We can't serve everyone out there. Our sweet spot is small resellers that connects IP-PBX to our network. Our network cannot accommodate other VoIP providers as traffic is really hard to predict and we need to manage network capacity differently when we purchase physical PRI-T1. Same goes for other providers including Unlimitel that refuses traffic from Telemarketers because our network is not designed for this type of usage. Tier2 & Tier1 providers are more suitable for this type of traffic. At the end, it's a matter on how well we want to serve our existing and new customers. We filter lots of customers to make sure we get the type of customers our network can accommodate. We want to make sure all our existing and new customers have access to the call capacity they've purchased and this is what our customers expect, nothing less. When our customers purchase our services, they expect it to work and we need to make sure we do so. Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2010-08-04, at 9:48 PM, John Lange wrote: > On Wed, 2010-08-04 at 11:48 -0400, Stephan Monette wrote: >> Bruce, >> >> Can you imagine how much hate mail we would receive if the system >> would suspend the service as soon as it hits $0.00 or less? > > On the contrary, for pre-paid I believe this is what most people would > expect. Indeed it is the way many (most?) providers operate. > > They key to making it work is to send out warning emails when the > balance reaches the level selected by the account holder so they have > enough warning to replenish the account. > > And BTW, I don't recommend Unlimitel to anyone since you told me you > didn't want us as a customer because we primarily needed termination, > not DIDs. We now pay your competitors thousands per month so not only do > you come across as arrogant but you might want to rethink your business > strategy. > > John Lange > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
