You should go to the relevant website to check if you have the right and latest driver for your particular Windows version. Once you have this. I would suggest;
1. Did you plug the scanner in before installing the driver? This sometimes causes problems. 2. I would unplug the scanner. Uninstall the software. Restart the computer. Re-install the driver. Restart the computer again and after everything has stopped loading plug the scanner into a different USB port. 5. If this does not work the only thing I can suggest is to go to Device Manager and delete your USB driver and allow windows to re-install it after a reboot. This sometimes corrects errors with device recognition . . I am a bit hesitant to go into how to do this but will do so if you need advice. As with all these adjustments there is a small risk involved. It might be better to speak to a tech support first to see if there are any known issues with your setup and the driver. Regards David Griffith -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of dewayne Sent: Wednesday, 04 June 2008 21:29 To: [email protected] Subject: [Blind-Computing] OPTICBOOK 3600 I AM TRYING TO SET UP MY OPTIC BOOK ON ANOTHER SYSTEM AND INSTALLED THE SOFTWARE BUT IT STILL DIDNT RECOGNIZE A SCANNER SO I TRIED TO DELETE THE APPLICATION AND IT GIVES ME AN ERROR MESSAGE TELLING ME IT CANT REMOVE IT BECAUSE A DLL FUNCTION CALL TO CRASH MESSAGE APPEARS CAN ANYONE ASSIST THANKS DEWAYNE Advocacy for the Blind 1425 Jennings Road Park Hills,Mo.63601 573-327-9202 [EMAIL PROTECTED] [EMAIL PROTECTED] (coordinator) Dewayne McMillin Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/BlindComputing.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/BlindComputing.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
