Hello Lino, unless the software is completely accessible, the company has no choice but to send out a tech to install it and configure it for no charge for you.
As you are not able to see any lights on the modem/router they are going to provide you, you cannot, in good faith tell if the service is working and plugged in correctly. This falls on their responsibility to ensure that the service is working properly, although not necessarily on the computer, they do have to make sure that any equipment they provide you is working to it's fullest capability. I think you'll find this is the case with most ISP companies that provide this service. In any case, if you're simply getting the service they are providing, and you are not getting any extras from them, there shouldn't be any software to install, and it should simply be a plug and play service. Hope this helps. Oh, I almost forgot, if you installed software from your last ISP, then the software may have made it impossible to let your computer automatically configure itself to connect to the internet, as any settings required should be automatic. You may want to uninstall any previous software that you had installed with your last ISP. Victor Co-moderator Blind Movie Buffs List Guidedogs List Visit the JAWS Users List home page at: http://www.jaws-users.com Visit the Blind Computing home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/[email protected]/ To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/BlindComputing.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
