I use JAWS and the PAC Mate, but I'm pretty sure FS wouldn't appreciate
my suggestions, like actually involving themselves with other AT companies
to ensure equal access and value to their customers. Making their Braille
displays (PM and Focus) have a plug and play feature built in so those who
don't use JAWS can still use their Braille displays if they wish, and
similar suggestions.
Palying nice doesn't seem to be FS's way though. I am going to be
switching screen readers to System Access and the Alva BC640 next year due
to this snarkiness on their behalf. The customer service sucked, and while
I could deal with that, the combination of feeling like I'm dealing with
Microsoft in India combined with the general attatude of FS towards their
customers in particular and the AT community in General was just too much.
I have loved JAWS and used it for the past 12 years, so am sorry to need to
make the switch, but in the end I cannot support a company that cares so
little about its customers.
My thoughts only of course.
George
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