This happens to be exactly what I've been doing for twenty years. I'll make this brief so we won't bore the rest of the group. If you need more detailed information, my personal e-mail is below every message. We have found, through experimentation, that the best way to use a talking computer and hear the customer at the same time is to employ a dual headset. One side is used to receive customer calls while the opposite headphone receives information from Jaws relating to navigating the screens. If you use an open speaker for Jaws, the customer becomes confused or over-interested in what he or she is hearing. Conversely, when a dual headset is used, the only person who hears Jaws is you, the operator.
John and Linda Justice With guide dogs Jake and Zachary PERSONAL E-MAIL: [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tim Bennett Sent: Tuesday, May 22, 2012 7:43 PM To: [email protected] Subject: [Blind-Computing] Customer Service Advice Needed Hey everyone, Is anyone on the list working a customer service job? I am wondering how you listen to the customer on the phone while also listening to your screen reader on your computer. What are some of the strategies? If you use a headset for the telephone can you still hear your screen reader and operate your computer quickly and effectively? I am just trying to think of the best way to use a screen reader while talking to a customer on the phone. Thanks, -- Tim Bennett Indianapolis, IN For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
