I should note that you will see all your pograms,  and all the all users 
programs.
I use add remove for good which aint ms.
I suggest you go to www.4developers.com or 4dev.com, I forgot and get it.
its only 8 bucks us and well worth it.
It is only 500k in size so can run on a flash drive if desired.
I don't use addremove at all.
I use the util.
Kereo needing a password.
hmmm thats weird unless you actually had a password set.
Uninstall and reinstall kereo.
How to contact ms support.
To contact microsoft, reformat.
For those who want a slightly longer answer, format your hard drive, because 
thats what you have to do.
Ok, so you want the load of hell well don't say I didn't warn you.

Ms support are nothing but trouble.
According to a network tech I know from a training school for blind they are as 
dumb as bricks, at least the level1 support is.
I had loads of trouble.
One day I had problems with msn messanger and speech in the control panel.  THe 
recognition engines and things.
I emailed them.
They want screenshots which I gave them.
They wanted system info for each system and each thing on it which I gave them.
Then they told me.
Delete this reg entery, kill that load that and reboot.
Nothing.
Kill this then reboot.
Something did happen.
The problem was worse.
I had no control panel.
Managed  to get stuff working partially   so complained.
They havn't returned my mail since.
So I did a reformat and then complained about the problem not being resolved.
And nothing was done about it.
I still have the problem.
If you want to still use ms support, then reformat and forget the email.
You won't miss it.
You can try reporting a bug on windowsupdate.com, but I don't know if ms will 
respond to it.
Ok guys I was screwed by the system in part so I have not got faith in that.
If you got better, then stick with ms support.
Personally I wasted 2 weeks.
and 4 days.
4 days of wasted support emails and 2 weeks with reformat.
Wander why they didn't just tell me reformat.
I had good plans for those 4 wasted days.
If I could go and swear on here I would.
ms support is a flipping waste of fliping time.
Don't use them because they suck.
At 07:24 p.m. 18/12/2005, you wrote:

>I know this is off list but I'm freeked out! When I go in to ad-remove
>programs, I can se all of my programs and kerry from trinidad's programs! He
>can see mine and kereo won't work says I need a password! I've just done a
>windows update and that's when it happened! If I don't find out what it is
>I'll be complaining to microsoft!
>
>
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