At the risk of sounding like someone mentioning a product, let me mention a 
product. This assumes, of course, that you're using Cisco equipment. But it 
allows you to measure delay (how long does it take to get from here to there), 
jitter (first derivative of delay/dt), and packet loss.

http://www.cisco.com/en/US/tech/tk869/tk769/technologies_white_paper09186a00801b1a1e.shtml#definedelayjitterpacketloss
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