On Mon, Mar 2, 2015 at 12:48 PM, Bill Ver Steeg (versteb)
<[email protected] wrote:
There are several efforts underway within this particular big vendor to
address bloat. Are these efforts crash programs to get code out the door as
fast as humanly possible? No. There are efforts underway, though. These
things take time?? To be frank, the best way to drive feature
development/deployment/adoption in most big companies is to have customers
ask for them.
Dave Taht <[email protected]> replied
Creating understanding and demand has been my nearly f/t project for
several years now. I hope it is finally starting to work!
However, along the way - in trying to work with everybody in all parts of
the industry, and to "get along" - I found myself in a deep moral and
mental hole where I realized I was no longer being true to myself or being
effective in what I had really set out to do by attempting to create this
open, shared project, where I had hoped we all would be working together
for a common goal.
Just a rather specific pointer: it's neither the technical staff nor the
support team that has the power to report and escalate a bug. /It's the
sales team/. If you can elevator-pitch the head of sales for Honeywell*
with something that will avoid costing him sales, you'll get an informed
and motivated response from the business.
If you talk to anyone else, they'll need permission from their director
to even report a bug, and an explicit blessing from a VP to escalate it.
The same is true of most large companies, even if they're not very old.
If they're market-driven, it the sales and marketing folks who report
what the market wants. Techies and CSRs will only be asked /after/ the
"market" speaks.
--dave
[* Honeywell no longer makes computers, so I can use them as a bad
example (;-)]
--
David Collier-Brown, | Always do right. This will gratify
System Programmer and Author | some people and astonish the rest
[email protected] | -- Mark Twain
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