Hi Bob,
somewhat sad. Have you considered that your described requirements and the
use-case might be outside of the mass-market envelope for which the big ISPs
taylor/rig their processes? Maybe, not sure that is an option, if you approach
this as a "business"* asking for a fiber uplink for an already "wired" 5 unit
property you might get better service? You still would need to do the in-house
re-wiring, but you likely would avoid scripted hot-lines that hang up when in
the allotted time the agent sees little chance of "closing" the call. All (big)
ISPs I know treat hotline as a cost factor and not as the first line of
customer retention...
I would also not be amazed if Boston had smaller ISPs that are willing and able
to listen to customers (but that might be a bit more expensive than the big
ISPs).
That or try to get your foot into Comcast's PR department to sell them on the
"reference installation" for all Boston historic buildings, so they can offset
the custom tailoring effort with the expected good press of doing the "right
thing" publicly.
Good luck
Sebastian
*) I understand you are not, but I assume the business units to have more
leeway to actually offer more bespoke solutions than the likely cost-optimized
to Mars and back residental customer unit.
> On Mar 25, 2023, at 20:39, rjmcmahon via Bloat <bloat@lists.bufferbloat.net>
> wrote:
>
> Hi All,
>
> I've been trying to modernize a building in Boston where I'm an HOA board
> member over the last 18 mos. I perceive the broadband network as a critical
> infrastructure to our 5 unit building.
>
> Unfortunately, Comcast staff doesn't seem to agree. The agent basically
> closed the chat on me mid-stream (chat attached.) I've been at this for about
> 18 mos now.
>
> While I think bufferbloat is a big issue, the bigger issue is that our
> last-mile providers must change their cultures to understand that life
> support use cases that require proper pathways, conduits & cabling can no
> longer be ignored. These buildings have coaxial thrown over the exterior
> walls done in the 80s then drilling holes without consideration of
> structures. This and the lack of environmental protections for our HOA's
> critical infrastructure is disheartening. It's past time to remove this
> shoddy work on our building and all buildings in Boston as well as across the
> globe.
>
> My hope was by now I'd have shown through actions what a historic building in
> Boston looks like when we, as humans in our short lives, act as both stewards
> of history and as responsible guardians to those that share living spaces and
> neighborhoods today & tomorrow. Motivating humans to better serve one another
> is hard.
>
> Bob<comcast.pdf>_______________________________________________
> Bloat mailing list
> Bloat@lists.bufferbloat.net
> https://lists.bufferbloat.net/listinfo/bloat
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