Hi Chris
On 20/09/2017, 13:32, "Blueonyx on behalf of Chris Gebhardt - VIRTBIZ Internet"
<blueonyx-boun...@mail.blueonyx.it on behalf of cobaltfa...@virtbiz.com> wrote:
Hi Colin,
On 9/20/2017 6:18 AM, Colin Jack wrote:
> We have a number of customers complaining their websites are down.
> Reboot server hasn’t worked but will check logs when I get in front of a
> computer. Currently on iPhone.
>
> Anyone else seeing this?
Is Apache running? Had a UK customer earlier this morning that had
Apache lock up on them so our tech found a particular PID was preventing
a restart. So after forcefully killing all httpd processes, then
searching for anything running with httpd and specifically killing that
PID with a -9, the tech was able to start httpd and admserv again. See
the following:
killall -9 httpd
ps -aux | grep "httpd"
kill -9 15209
service httpd start
service admserv start
The PID may be different in your case.
Of course, a reboot would typically have handled this. Your case may
be different. If the problem is ongoing and it's one of your servers
with us, open a ticket and we'll have a look asap.
Reboot doesn’t seem to solve the problem and it has hit multiple servers.
Apache is running okay but all websites getting:
Forbidden
You don't have permission to access / on this server.
I will trawl through the logs – been away from a computer but now back!
Thanks
Colin
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