Hi
Thanks to everyone for their responses on this, I now have quite a substantial
list of people that I can call upon for assistance, it is much appreciated.
For everyone's info the scenario is......We are converting to a safe enteral
feeding system that removes the risk of cross connection...from feed to IV.
This necessitates the use of dedicated syringe drivers in our neo-natal areas
as our standard Asena GH's do not recognise the brand of syringe to be used and
we cannot afford the dedicated Asena enteral pump as we need approx. 30 of
them. The company supplying the system has committed to supplying a syringe
driver, in the "correct colour" (orange in SA) as part of the deal , but did
not have a pump in their range to offer immediately. We have been working
closely with them as they attempt to source a pump from China. The first
attempt missed the mark pretty badly, this latest version is very close to the
mark. The problem that we have is around calibration of the unit, it has 12
"channels" so that it can accommodate 12 different syringe brands and we
require that they are all calibrated identically. This message is not getting
through clearly, particularly around one channel that come with calibration
that is for factory use of some description......but it is wrong for our
syringe brand. With 3 countries and 3 different languages involved and some of
the people being sales rather than engineering, you can imagine our desire to
have a simple one to one engineering discussion minus the language
difficulties. There are people ready to get onto planes to try and sort this
face to face, but I think that it could be resolved in 5 minutes with the right
people having a focussed discussion. I will contact people that have offered to
help when we get to that point
Thanks again
Adrian