I read it. Very bad. Need to check. =nat
On Wed, Jun 3, 2009 at 2:44 AM, David Recordon <[email protected]> wrote: > If you haven't read Carsten's post this morning, you should. It looks like > Carsten's membership now ends on July 1 and that we still owe him $75. > > I've left a comment on Carsten's blog and emailed Don, John and Marisa > asking that we sort this out today. Is Carsten's membership different than > others or do we have a larger membership management problem on our hands? > > http://notsorelevant.com/2009-06-02/about-losing-a-supporter/ > > Thanks, > --David > > In February 2008 I happily joined the OpenID Foundation (OIDF). For > the first time it was possible for individuals to join the OIDF and I > was certainly among the first to join. While the annual membership fee > of $100 was a little high, I thought it was only natural for me to > join the foundation and support something that I believe in. This blog > and Spread OpenID are document of that. > > By the end of last year the membership fee for individuals was lowered > to $25/year. So I was surprised when I got notified by PayPal in > February 2009 that $100 were transferred to the OIDF for another year > of membership, starting April 1 2009. I was a little confused since I > wasn’t aware that it was a subscription model, that was probably my > fault, and that I was charged $100 instead of $25. > > So first I cancelled the subscription - the $100 for period April 2009 > to March 2010 were paid, though - and got in touch with David Recordon > and Scott Kveton who are both board members of the OIDF. Obviously, > something was wrong with the subscription model and I wanted to make > sure this didn’t happen to other members as well. Also I wanted to > work out a way that I only paid $25 as well. Both forwarded my email > to Don Thibeau, who was appointed the executive director of the OIDF > in February. > > Until March 21 I didn’t hear from Don so I got back in touch with him > and asked about the matter. I got only a short reply, two short > sentences without salutation or complimentary close (hey, he’s > probably busy or that’s some cultural difference), that he was working > on the issue with Marisa Kihlthau (of Inventures). Marisa got a copy > of his reply as well. > > Since I didn’t get another information until May 2 I emailed Don > again. Well, something happened in between: the end of my membership > status changed from April 1 to July 1. Don’t ask me why, though. As > you can guess, I was rather frustrated by the time and I wrote to Don > that I didn’t care about the OIDFanymore and that he should keep the > $100 for whatever period of time my membership was good for. > > Once again he replied that he was sorry and copied the email to > Marisa. He wrote another email and asked if he could do anything else > for me. I negated. Marisa also got in touch, explaining that the OIDF > was under new management (wow, that’s news in May 2009 ) and that > they were sorting the membership database, hoping things to be solved > by the end of May. I should get in touch with her if I had any more > questions. > > Until today nothing happened. No way will I get back in touch with > anyone about the matter. I don’t care anymore. However I want to make > the story public because I think it is a bad example of customer > service. I will no longer support theOIDF as it is unprofessional and > won’t accomplish much if all issues are dealt with the same way. > > I tried to support OpenID in many ways in the past and still think it > is a great concept. But why should I waste more time, energy, and > money? > > Annoyed, frustrated, disappointed! > _______________________________________________ > board mailing list > [email protected] > http://openid.net/mailman/listinfo/board > -- Nat Sakimura (=nat) http://www.sakimura.org/en/ _______________________________________________ board mailing list [email protected] http://openid.net/mailman/listinfo/board
