Thanks Jesse: I was not aware of RT. We are currently using Remedy (somebody give me a bottle of Advil!).
It is interesting to note that one of your products is RTFM (RT FAQ Manager). One would have no hesitation ask users to RTFM :-) __________________________________________ Ranga Nathan / CSG Systems Programmer - Specialist; Technical Services; BAX Global Inc. Irvine-California Tel: 714-442-7591 Fax: 714-442-2840 Jesse Vincent <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 02/02/2005 09:53 AM To [email protected] cc Subject [Boston.pm] RT Developer Training 2/28 Hi All, I know there are a fair number of Boston.pm folks who use RT regularly. We're going to be doing an RT developer training session at the end of the month in Cambridge. Generally, it's a fairly intense day-long tutorial on how RT's put together and how to bend it to your will. Because Best Practical is my company, I'm empowered to do crazy things like offer huge discounts to perl people. So, if you're interested in the training session and tell us that you heard about the session from Boston.pm, you'll get 30% off the cost of the session. Additionally, I can swing a couple of "Scholarship" slots for current undergrads. To sign up, send mail to [EMAIL PROTECTED] and make sure to tell us to give you the Perl Mongers discount. Jesse (If, for some reason you're in Texas, the Bay Area or Sydney and are reading Boston.pm's lists, you can have the discount too) ------ RT 2005 Winter Training Sessions As the creators of RT, Best Practical Solutions, LLC are the acknowledged leader in RT training. We provide unparalleled instruction in how to get the most out of RT. Best Practical is pleased to offer its training program with an intensive one-day developer and administrator training session taught by the developers who built RT. This comprehensive session will cover: * RT's system architecture * A guided tour of the RT source code * Extension mechanisms you can use to customize RT * How to tie RT into your existing authentication infrastructure * Bulding your own tools that talk to the RT backend * Automating common procedures * Customizing RT's workflow to match your own * How to write custom reports based on RT's data This session will be offered in: * Boston, MA on Monday, February 28, 2005 * San Francisco, CA on Monday, March 7, 2005 * Sydney, Australia on Monday, March 14, 2005 * Austin, Texas on Monday, April 4, 2005 Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at [EMAIL PROTECTED] Register now to reserve your seat! Space is limited. Reservations To reserve a seat, please send mail to [EMAIL PROTECTED] with the names and email addresses of all attendees. We need to receive a check, wire transfer, or purchase order two weeks prior to the class or your seat will be released. Payment Policy The cost of the class includes materials. Payment or purchase order must be received two weeks prior to the date of the class. $995 USD for classes in the U.S. $1250 AUD for the class in Sydney. Upon receipt of your reservation we will email you an invoice. Hardcopies of your invoices will be given to you at the training session. If your company requires a hardcopy prior to that, please provide us with the contact and address and we will mail it. Cancellation Policy Two weeks prior to the start date of the class - $250 USD / $300 AUD is non-refundable. 72 hours prior to the start time of the class - entire fee is non-refundable. ----- End forwarded message ----- -- _______________________________________________ Boston-pm mailing list [email protected] http://mail.pm.org/mailman/listinfo/boston-pm _______________________________________________ Boston-pm mailing list [email protected] http://mail.pm.org/mailman/listinfo/boston-pm
