Hi. Yes, I've written to Dean Jackson when I've felt I had a very technical problem, or I felt that tech support could only do so much. Dean has responded very well to my inquiries as well. Unless people have quit, or their hours have been cut back, I've talked to Sam, Rocky, Chris, Dan Brown and someone named Roberto. I must like calling tech support, grin. Anyhow, would Humanware please clear up any misccceptions we may have and let us know how things are being improved inthe tech support end of it? Give us some insight into what's happening, so we have some understanding. No one wants to judge a situation prematurely without all the facts. Thanks. Nancy
