Dear List: First of all, I hope not to be cursed for my questions.
I'd like to know from those of you who have broken equipment if you've been made to be treated like it's your fault. I have been working with Diane Kelker, who never has made a complaint. Her pk has been back three times. This last time, she was charged $800 plus $37.50 for shipping. She was told it was her fault, that she had jammed the card in. When she got it back, it still didn't work. The mPower doesn't work, because it won't recalibrate. Diane needs this equipment for her job. It seems like no one is listening. For the wireless card, Diane is using the Sanddisk card, with 128 of memory. From what I understand, these cards should work find.
I called the Sales department, and was rudely told that Diane would need to call repair for an RMA number, and send it back in. I am writing for her, because she cannot do it herself. With all of the strokes Diane has had, that is a terrible thing.
Just so you know, I have written first outside this list to the people that need to know. Diane has heard nothing. I just wanted to know of your experiences.
Also, did you know that SMA's can no long be transferred to other units. I found this out today. If you have a 4.2 upgrade, you cannot purchase a 5.0. If people have no money to get a 6.11, what do they do?
I'm sorry to take up list time. I just feel very helpless when I'm trying to help someone, and it seems that no one is listening.
Thanks for listening to me. I'm just feeling a little frustrated. I realize I may be asked to leave the list, but I'm willing to risk it.
Kind Regards, Rhonda Clark
