Hi, I'm looking for this rather than offering it, so apologies!
Humanware UK have taken the decision not to start the transplant programme until the battery problem has been sorted out - an approach which I think is reasonable on the grounds that why, potentially, ruin a perfectly-working BN. However, what I have been (and remain) unclear about is why the problem is taking so long to fix. The fact that only a few people appear to have the trouble suggests that it's a bad batch of battery units; but this can't be the case as, otherwise, this batch would have been surplanted by a good one, presumably. Therefore, it must be the interaction between the mPower and the battery unit - in which case, what are the variables between one unit and another which could cause this? As the software is identical across units, it must be the hardware that is the culprit! However, again, how can this be as the units roll off a production line which, presumably, is intended to produce identically-tooled products. Whilst, when asked, we are told that a lot of resource is being thrown at the issue (and there is no reason to doubt this), I don't remember having seen an explanation of what the perceived fault is - if this has been proffered, my apologies, I must have missed it amongst the high volume of traffic on this list. Therefore, it would be greatly appreciated if someone from Humanware would elaborate on the current situation and, more importantly, proposed timescales for a solution. Every time I ask my local dealer in the UK, all I get is a perplexed scratching of the head and a 'sorry, we don't know'! I realise that it's difficult to give timescales as people tend to view these as set in concrete but there must be something which Humanware can offer to its frustrated customers over and above the platitudinous assurances that 'we're working on it'. >From an exasperated No 5 in the queue! Regards Richard Bartholomew E-Mail: [EMAIL PROTECTED]
