That's awesome.
Is that the California office?
Jean
----- Original Message -----
From: "Paul Henrichsen" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, September 08, 2005 11:26 PM
Subject: [Braillenote] humanware and customer care
Hi, everyone.
While reading through my email this evening, I received a surprise
from Humanware.
I had to send in my MPower to have the engineers look at the battery
problem. I had called today and asked if my unit had been shipped yet
and was told it had. But imagine my surprise this evening when I
received an email with all of the needed information and links so I
could track my package via UPS? I was able to click on a link and find
out that my package would be delivered tomorrow.
I don't know of many companies that do this, but how nice! If I hadn't
called, I would have not known that my package had indeed been
shipped. If I lived farther away, I would have been able to track my
MPower day by day to see when it would arrive.
Who says that Humanware doesn't care about their customers?
Also, Karen Lincoln has been absolutely fantastic whenever I call to
ask how things are going.
I think she knows I am frustrated not to have my MPower, but she is
always patient and listens to my complaints<grin>.
If you ever send in your unit for repair, make sure humanware has your
email address so they can send you the tracking information.
Well done Karen Lincoln and well done humanware.
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