The cost of the service agrement is about 10% of the cost of the device you purchased and it is paid each year. My 18-cell BN cost $3900 when I purchased it 4 years ago and I pay about $390.00 per year for the service agrement. I took a chance and did not pay the cost for a year and the BN stopped working and it cost me $1500.00 to get it repaired. I have paid the $390.00 since that time. I can't remember the cost of the SMA which stands for software maintenance agrement but it includes 2 upgrades if you purchase it. You can also purchase each upgrade as it is available but it costs significantly more to do that. If your employer offers a flexible spending account you can have money taken from your paycheck and put in that account to pay for the SMA but it cannot be used for the service agrement.
Marianne ----- Original Message ----- From: "Powers, Terry (NIH/OD/DEAS)" <[EMAIL PROTECTED]> To: "'Braillenote List'" <[email protected]> Sent: Tuesday, October 11, 2005 12:01 PM Subject: RE: [Braillenote] Maintenance Agreements > Can someone define the difference between the two agreements and if you > know, what are thair costs for the M-power? > Terry Powers > > > -----Original Message----- > From: Marjorie Arnott [mailto:[EMAIL PROTECTED] > Sent: Tuesday, October 11, 2005 9:50 AM > To: Braillenote List > Subject: RE: [Braillenote] Maintenance Agreements > > > I agree wholeheartedly. It still boggles my mind why SMA's haven't been > mentioned when purchasing BrailleNotes. Other companies give you the > option, even after you purchase your first and it is time to have another > upgrade. > To me HumanWare charge enough for their Service Contract, that I > hope > SMA's are reasonable. It also boggles my mind when I called to have my last > keysoft upgraded that the sales person never even mentioned SMA, as if they > don't exist. > Marjorie. > > > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.344 / Virus Database: 267.11.13/124 - Release Date: 10/7/05 > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote >
