Hi If you are unable to access the SDW website and you have a version of KeySoft 5.0 and above, you should contact the dealer or Humanware office from where you purchased your BrailleNote and raise the issue with them, since they will have your purchasing information on file.
Regards, Dean Jackson BrailleNote Product Specialist Humanware 11 Mary Muller Drive Christchurch new Zealand DDI: +64 3 940 2265 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com Skype: pulsedata-support-nz__________________________ ----- Original Message ----- From: "Rizzino, Bonnie" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, January 13, 2006 7:06 AM Subject: RE: [Braillenote] Still can't log on to site I can't log on either and have purchased an sma. I have sent emails and have been trying for over a month. Is this a problem for many? And will it be corrected? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dean Jackson Sent: Thursday, January 12, 2006 1:02 PM To: Braillenote List Subject: Re: [Braillenote] Still can't log on to site Hello Pam, Rest assured, you will be able to obtain your KeySoft 7 key when it is released. The person who overlooks SMAs is on leave but I will talk to Karen and investigate this case further when I get to the office, as if the US says you should have access to the SDW site, I can make a few changes from here. Regards, Dean Jackson Humanware Christchurch New Zealand. ----- Original Message ----- From: "Pam Quinn" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, January 13, 2006 5:41 AM Subject: [Braillenote] Still can't log on to site Hi, I have emailed twice, and Karen Lincoln has also sent two emails regarding the fact that I keep getting an "invalid serial number or password" message when trying to log on to the site. Still haven't gotten any response and still cant log in. I'm getting a little anxious as I'm of course going to want to grab Keysoft 7 immediately when it's released. What's going on with this? Pam ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.371 / Virus Database: 267.14.15/223 - Release Date: 1/6/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
