Hi Terry, thanks for acknowledging that this in fact is not a battery disaster. You have of course encountered a bug which we will address, namely that sometimes it is necessary to perform a service reset to wake the unit up.
There is a very small number of users experiencing legitimate and concerning battery issues. Because of the very small number affected, and because we are gathering data to assist us to put things right for them, we are working with those users individually. But we've shipped a large number of these units since June, with only a tiny fraction exhibiting unusual battery behaviour. Since that small number of incidents have been reported, we've implemented even more stringent quality control mechanisms to minimise the chance of the problem occurring again. That's not to say it won't, but we've diverted resources to finding the cause of the issue and fixing it. But the important thing to stress here is that for the vast majority of people, all has been working well. The need for a service reset is more widespread, but once users know the fix, it is an easy one to implement. To answer Brenda's question in another message, this particular issue isn't in the trouble shooting section because it came to light once the units started to ship and after the manual, which as always is very comprehensive, was written. Hope this helps. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com "Terrie Terlau" <[EMAIL PROTECTED] nk.net> To Sent by: "Braillenote List" braillenote-bounc <[email protected]> [EMAIL PROTECTED] cc .com Subject [Braillenote] Another m'Power 09/10/2005 01:25 Battery Disaster p.m. Please respond to Braillenote List <[EMAIL PROTECTED] .humanware.com> I will contact Tech Support tomorrow about the following. But I now too have a dead and not reviving M'Power transplant. My m'Power transplant went through its first battery cycle beautifully. I used it for three days of fairly hard use at a conference. On Thursday night, it was at 20% or so and I plugged it in to recharge. I left it in over night. It was at 99 or 100 in the morning. It worked fine all day. On Saturday morning, it was dead. I plugged it in and left it in onSaturday night overnight, and it is still very dead. There is no indication of when the AC Adaptor is plugged in, no sound in response to pressing the reset button, no change in the braille cells when the unit is on or off, just plain dead. I know there were some bad batteries in the batch and I extend my support and best wishes to those at Humanware who are scurrying right now to get this problem corrected. But we really really really need a solution to this. I currently have a Braille Note full of data, some of which I really need because it includes notes from my recent conference, and I can't get at it! Best, Terrie Terlau ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
