You should send this message directly to Humanware, not to a mailing list. I don't say that because I have no sympathy, I say it because it seems you're not getting a good deal at all. But remember, the majority of the people who read emails posted to this list are just users like yourself, and we have no power to help you.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Reggie & Lonnie Sent: Monday, July 11, 2005 6:32 AM To: Braillenote List Subject: [Braillenote] Serious problem! Hello All: I am writing on the list as I do not have any email or name to contact. I am hoping by doing it this way that I will hear from someone who can help. I received my 6.11 upgrade about 2 months ago. As probably everyone will recall, I could not connect wirelessly. I received a lot of great feedback from the list at that time. I also was working with tech support (a total of about 5 hours with them). We first tried one router, then another router, checked the wireless card in a laptop for about 2 days, and finally I called back to tech support and told them there was something wrong with the machine. Well, they would not let me send in the machine before they had exhausted every possibility. As my husband is a computer engineer and certified in Microsoft and as he had been helping me to set up wireless, I asked him to again call tech support so they could try once more to help us with the machine. This time they were talking for about 3 hours. They tried every possible fix, and finally tech support told us to send the unit in. I sent it in paying 124 dollars for shipping. After a week I called Humanware and was told that they had mixed up my RMA and the unit had not been worked on. They told me that I would be hearing from them but by Wednesday after the fourth of July I still had not heard from them about the problem. I called back and was told that New Zealand had to contact them later that day. I then received a call from Humanware later that day. The technician sat on the phone running what I thought was my BN and saying that "see it works." He said he would send it back to me that day. I thanked him and told him I was looking forward to using wireless finally. Before I go further, as I said before we had a wireless router in the beginning that the BN would not connect to. Because we thought maybe we needed a stronger signal, we invested in one of the newer and stronger routers, another 200 dollars. When we got the machine back we tried to connect to 3 different routers, the first one, the new one, and one that our neighbor had. IT DID ABSOLUTELY THE SAME THING IT WAS DOING BEFORE! In the meantime my husband had been asked by a friend of ours to upgrade his BN. This morning we went and picked it up. We downloaded his product key and upgraded, which went very smoothly. We have had no security on our router except turning it off so it does not broadcast so it didn't take long for us to turn it on and stick in my network card and yup, it did everything. I was able to go from site to site, downloaded 109 emails, go back to the net right after that and ask for another site, go outside and ask for a web site, and I even went all the way inside my neighbor's house and never lost the signal. My unit still does not work at all. We now know it is not the router, not the network card, not metal, not magnets, not bricks, not concrete, not because it is on the top of the computer desk, but we do know it is my unit. I have paid a total of 300 some dollars plus paying for the SMAs just to try and get wireless. Now before I get really upset and start getting nasty which will not help me or my unit I will go to bed. I wish to communicate with someone who will work with me and give me some satisfaction, not just platitudes. I am not saying that Pulsedata did anything wrong, but I had a situation where my unit was mistaken for a refurbished unit and then they came back and said that no it was a new unit. I am wondering if it really was a refurbished unit and maybe the distributor I bought it from switched them on me. OK, enough I'm almost in tears again. If you have read this far, thanks for listening and/or reading. Regina Alvarado ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
