Hi Terry,
Might this be the dot four problem here? I've seen a number of equals
signs in your post. Hope it can be resolved.
Jim Aldrich
At 10:43 PM 12/05/2005 , you wrote:
Hi Mark and list.
Just wanted to further comment about the support from HUMANWare UK.
I do agree that right now the levels of support are not what they should =
be, however what I do know is that the management team within the UK comp=
any are very aware of the difficulties and are working hard to resolve th=
em. As someone who has worked with blindness products at all levels for =
many years, from being a user to a supplier, trainer and delivering and r=
ecruiting people to deliver Tech Support, the job of finding quality peo=
ple who understand the products and have the other skills required to eff
ectively deliver a versatile service is not easy.
So not making excuses here what so ever, and like Mark I understand the f=
rustrations he speaks of, just trying to see it from a positive forward l=
ooking perspective.
Terry Clasper.
> ----- Original Message -----
>From: "Mark Vincent" <[EMAIL PROTECTED]
>To: "Braillenote List" <[email protected]
>Date: Tue, 6 Dec 2005 05:56:34 -0000
>Subject: Re: [Braillenote] Inquiry
>nop, afraid support at the main office in uk, is also very bad. Phones
>calls are never returned, and if I do managed to speak to somebody in th=
e
>office, they don't seem to know the product that well. There seems to b=
e
>only one person in humanware uk who will support, so i now deal with him
>directly. Not how it should be consideration the value of the product.
>Mark Vincent
>----- Original Message -----
>From: "raymond bishop" <[EMAIL PROTECTED]
>To: "Braillenote List" <[email protected]
>Sent: Tuesday, December 06, 2005 12:30 AM
>Subject: Re: [Braillenote] Inquiry
>>>I don't want to take up a lot of time on this matter since it does not
>>>concern my Braillenote or mpower however, my braillestar 40 has been =
in
>>>the hands of the repair department since late September and no one se=
ems
>>>to know where the unit is or what is being done for it. So, I am gett=
ing
>>>concerned that maybe this company is not what it is cracked up to be. =
At
>>>least not in the US maybe in New Zealand and the UK but here in the U=
S
>>>customer Service stinks. Thanks for letting me vent!
>> Raymond Bishop
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