Hi Les and list,
I couldn't agree more! I would say I have had excellent service from
Humanware with my BN through the years and hope to have even more of that
excellent service in the future. I acknowledge though things can
happen! I was appealing to some for patience in view of all that has come
down recently! It was others who were impatient with customer service, not
myself but then I'm always interested in what others have to say!
Jim Aldrich
At 05:07 PM 08/08/2005 , you wrote:
Hi Jim,
I really do believe Humanware is trying to provide solid service. Last
week, in working with a consumer, we apparently had some confusion over an
accessory that we thought we had purchased. It turned out that we didn't,
but because HW acknowledged that there was confusion, the accessory was sent
out to us. They didn't have to do this, and I would have authorized
payment, but it was an outstanding gesture on their part. I think staff at
Humaware is reallly trying to improve their image, especially after the
negatives they received after the time-consuming upgrade to 6.1.
Best Regards,
Les
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James Aldrich
Sent: Monday, August 08, 2005 8:49 PM
To: Braillenote List
Subject: Re: [Braillenote] Customer Service
I'm truly pleased Kim got her answer and is well on her way to upgrade!
Keep up the great work!
Jim
At 03:53 PM 08/08/2005 , you wrote:
>Hi Jim and list members,
>
>While it is certainly true that all of us in the HumanWare Group are
>more than a bit overwhelmed, rest assured that we are all still working
>hard and striving to be responsive to our customer's needs and
>inquiries. Our records show that Kim left a message over the weekend
>when our Us office is closed, but her message was in fact responded to
>today and her request is receiving appropriate action.
>
>Thanks to everyone for your patience, support and understanding.
>
>Regards,
>
>
>Matthew Janusauskas
>Blindness Product Specialist
>HumanWare USA, Inc.
>656 N. Kennedy Drive
>Kankakee, IL 60901
>Phone: (800) 722-3393 Ext. 204
>Fax: (815) 939-3194
>E-mail: [EMAIL PROTECTED]
>
>(Pulse Data and VisuAide have recently merged to form "HumanWare". For
>more details visit our website) http://www.humanware.com
>
>
>
>
>
> "James Aldrich"
> <[EMAIL PROTECTED]
> net> To
> Sent by: [EMAIL PROTECTED],
> braillenote-bounc "Braillenote List"
> [EMAIL PROTECTED] <[email protected]>
> .com cc
>
> Subject
> 08/08/2005 06:14 Re: [Braillenote] Customer Service
> PM
>
>
> Please respond to
> Braillenote List
> <[EMAIL PROTECTED]
> .humanware.com>
>
>
>
>
>
>
>Kim,
>
>Please be patient especially on a day like today when Russel Smith,
>head of
>
>the company died tragically in a plane crash. I'm certain this shook
>up everything! Keep trying to contact them though!
>
>Jim Aldrich
>
>At 02:06 PM 08/08/2005 , you wrote:
> >Hi: - Oh my, I haven't seen any sticker in my flash card 6.1 but I'll
> >look
>a
> >little closer. Humanware customer service however really does leave
> >a lot to be desired. I have left two voice mail messages now with
> >the
>California
> >office with two contact telephone numbers in trying to have my 6.1
> >product key placed on the web site for my download, but no one has
> >had the
>courtesy
> >to return my call, I guess they have my money so that's all that is
> >important to them. Fastly losing faith. - Kim Share your yesterdays,
> >dream of tomorrow, but live for today!!
> >
> >Kim Lookingbill
> >[EMAIL PROTECTED] (email or MSN Messenger)
> >
> >Blast From The Past
> >Sundays, 16 to 19 UTC
> >
> >Back Stage Pass
> >Mondays from 22 to 23 UTC
> >
> >http://interactive.acbradio.org
> >
> >
> >
> >___
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> >http://list.humanware.com/mailman/listinfo/braillenote
>
>
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