Hello Kathleen, I am forwarding your email to the appropriate person in our US office and I'm sure that someone will contact you regarding your order in the near future.
As you have correctly stated, I am not involved with orders but I am forwarding your email to someone who can help. Regards, Dean Jackson BrailleNote Product Specialist Humanware 11 Mary Muller Drive Christchurch new Zealand DDI: +64 3 940 2265 Fax: +64-3-384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com Skype: pulsedata-support-nz__________________________ ----- Original Message ----- From: "KC" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Thursday, January 19, 2006 8:31 AM Subject: Re: [Braillenote] re: {braillente} Calibration issue, no noise! > Hi Dean, > Thanks for clearing up the calibraiton issue. > > As to the noise, I can't hear it. A friend was here while I was working > on the Mpower and heard it. (I think the problem was that, for my friend's > benefit, I had the speech on.) In any case, I'm grateful for the BN List. > (smile) > > SInce I am writing, would it be possible for you to e-Mail me privately to > let me know whom I can contact regarding the problem with my ordoer for an > upgrade? > > To explain, when I called TUesday, using the Relay, the person in sales, > named Tracy, told me I could not change my order. I said if that was the > case, I'd need to cancel, because I was not confident enough to work with a > download. However, I didn't realize, until I called my Bank, (on my > Telebraille) that Tracy had billed my credit card for $195 on January > 11th.. I admit to being surprised, because in the past, I've never been > billed for a product before it was delivered. > > While I was on the Telebraille with the Bank, Tracy called back and left a > voicemail message saying my order was cancelled as of Januar 20; and, from > now on, I would not be allowed to place an order except in writing. > > FOr the record, I've been a Humanware customer for over 15 years and never > encountered a problem ordering anything. > FIrst, Tracy used a back file to charge my credit card. I did not provide > any information or place an order last week, becaue Tracy would not > clarify what I had to do to get the SD card version. COnsequently, I > contacted a friend, who happens to be a Physician, and asked him to get > the informaiton for me. Dr. Hildebrand will confirm that I did not ask him > to order anything; an, he dos not havemy credit card information. > > Second, I have no mailbox nearby. COnsequently, I would not be able to mail > a letter before Friday. SUch a letter would not arrive in COncord before > the KS upgrade relase on January 23. That means it would not arrive in time > for the $235 SMA purchase. More to the point, I'd need to send a check and > prefer to use my credit card. (I don't send credit card information through > the mail or do I use it online.) > > Third, I'm told by several friends, via e-Mail, and a local attorney, that, > to deny me the right to place an order via a Relay telephone call is > discriminating. > > It is unfortunate for those of us who are deaf-blind, that some folks with > hearing just aren't comfortable handling a Relay call. FOrtunately, most of > the employees at Humanware have the patience and skill to do so. (However, > Many of the m have a tendency to talk too fast for the Relay Agecnt to type > their comments, so the person who accepted my call looses patience. > > Dean, I know you, personally, are not involved with orders. HOwever, I > don't know whom to contact and I DO want the 7.0 upgrade. I also want o > ask how I can receive announcements about upgrades, so this confusion > doesn't occur again. (I didn't know downloading was a common practice. I've > never done a download of software for any product. So, I really prder a SD > card version.of the KS upgrades) > > Your help would be apprecaited. > > Kathleen (KC) Spear > ----- Original Message ----- > From: "Dean Jackson" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Tuesday, January 17, 2006 7:17 PM > Subject: Re: [Braillenote] re: {braillente} Calibration issue, no noise! > > > > > > Hello Kathleen, > > > > Last thing first, it is true that you cannot use the BrailleNote mPower > > while the gauge is being calibrated and the battery is being cycled as > > part > > of the process. > > > > When calibration is complete, you will get a message displayed > > accordingly. > > > > The noise I believe you were thinking of, is when you turn the BrailleNote > > mPower off and there is a humming type noise from the Braille display. > > > > Regards, > > > > Dean Jackson > > BrailleNote Product Specialist > > Humanware > > 11 Mary Muller Drive > > Christchurch > > new Zealand > > DDI: +64 3 940 2265 > > Fax: +64-3-384 4933 > > Email: > > [EMAIL PROTECTED] > > Internet: > > www.humanware.com > > Skype: > > pulsedata-support-nz__________________________ > > ----- Original Message ----- > > From: "kathleen spear" <[EMAIL PROTECTED]> > > To: "Braillenote List" <[email protected]> > > Sent: Wednesday, January 18, 2006 4:19 PM > > Subject: [Braillenote] re: {braillente} Calibration issue, no noise! > > > > > >> Hi folks, KC here. > >> I have a problem. Earlier in this discussion, I think it was Dean (God > > love him) who said the BN or Mpower mades noise while recalibraing. > >> Since I don't keep spech on and don't hear anything when I do, I asked > > someone with normal hearing if the Mpower was making noise. The answer > > was > > "no." > >> This being the case, how do you know when recalibration has been > > completed? > >> Also, is it correct that you don't use the Mpower while recalibraion is > >> in > > progress? > >> > >> ___ > >> To leave the BrailleNote list, send a blank message to > >> [EMAIL PROTECTED] > >> To view the list archives or change your preferences, visit > >> http://list.humanware.com/mailman/listinfo/braillenote > >> > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > > > -- > > Internal Virus Database is out-of-date. > > Checked by AVG Free Edition. > > Version: 7.1.371 / Virus Database: 267.14.16/225 - Release Date: 1/9/2006 > > > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote >
