Yeah I was testing my BT e mail with this list.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nicole
Torcolini
Sent: Wednesday, August 24, 2005 7:33 PM
To: Braillenote List
Subject: Re: [Braillenote] Tech Support
Did you write this from a bt? Your . came out as dd. Something to
be
aware of and watch out for. I always double check those things with the
voice and the spell checker.
----- Original Message -----
From: "Sarai" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Wednesday, August 24, 2005 3:41 PM
Subject: RE: [Braillenote] Tech Support
> He's in California, his hours are 7 AddM. to 5 PddM.
>
>> ----- Original Message -----
>>From: Paul Henrichsen <[EMAIL PROTECTED]
>>To: Braillenote List <[email protected]
>>Date: Wed, 24 Aug 2005 15:13:49 -0700
>>Subject: RE: [Braillenote] Tech Support
>
>>Really! I have never talked with him, just Chris or Roberto. Is he at
>>the California facility or is he on the east coast? When does he work?
>>Thanks. I sure liked Rockie, but I guess she isn't there any more.
>>At 8/23/2005, you wrote:
>
>>>Hi Paul,
>
>>>Actually Sam does work for HumanWare.
>
>>>Regards,
>
>
>>>Matthew Janusauskas
>>>Blindness Product Specialist
>>>HumanWare USA, Inc.
>>>656 N. Kennedy Drive
>>>Kankakee, IL 60901
>>>Phone: (800) 722-3393 Ext. 204
>>>Fax: (815) 939-3194
>>>E-mail: [EMAIL PROTECTED]
>
>>>(Pulse Data and VisuAide have recently merged to form "HumanWare".
>>>For more details visit our website) http://www.humanware.com
>
>
>
>
>
>>> Paul Henrichsen
>>> <[EMAIL PROTECTED]
>>> net>
>>> To
>>> Sent by: Braillenote List
>>> braillenote-bounc
<[email protected]
>>> [EMAIL PROTECTED]
>>> cc
>>> .com
>>>
>>> Subject
>>> RE: [Braillenote] Tech
Support
>>> 08/23/2005 05:27
>>> PM
>
>
>>> Please respond to
>>> Braillenote List
>>> <[EMAIL PROTECTED]
>>> .humanware.com
>
>
>
>
>
>
>>>I don't think sam or rocky work there any longer.
>>>At 8/23/2005, you wrote:
>
>>>>In the US, I know of Chris, Sam, and Rocky.
>
>>>>> ----- Original Message -----
>>>>>From: "Vega, Gabriel" <[EMAIL PROTECTED]
>>>>>To: "Braillenote List" <[email protected]
>>>>>Date: Tue, 23 Aug 2005 11:36:21 -0700
>>>>>Subject: RE: [Braillenote] Tech Support
>
>>>>>In my email, I specifically mentioned (In the U.s.) that are
actually
>>>>>employed by Humanware.
>>>>>Currently are Chris and a new person who was just hired with in the
>>>>>pass
>>>>>couple of days.
>
>>>>>Gabe Vega
>>>>>Technical Support Specialist
>>>>>Information Services Unit
>>>>>Arizona Industries for the Blind
>>>>>CellPhone:(602) 488-9862
>
>>>>>-----Original Message-----
>>>>>From: [EMAIL PROTECTED]
>>>>>[mailto:[EMAIL PROTECTED]
>>>>>Sent: Tuesday, August 23, 2005 11:33 AM
>>>>>To: Braillenote List
>>>>>Subject: Re: [Braillenote] Tech Support
>
>>>>>Actually, I know of three people in tech support, maybe four.
>
>>>>>> ----- Original Message -----
>>>>>>From: Leslie P Peterson <[EMAIL PROTECTED]
>>>>>>To: [email protected]
>>>>>>Date: Tue, 23 Aug 2005 12:04:27 -0500
>>>>>>Subject: Re: [Braillenote] Tech Support
>
>>>>>>Vega,
>
>>>>>>Oh, I did not know there were just one tech support. It could
cause
>>>>>>him or her insane. I prefer there are least 2 tech support
because
>>>>>>they need to support each other better than just one.
>
>>>>>>I was the evaluation person for the State of Washington. I
checked
>>>>>>the
>
>>>>>>problems of the Tele-Braille devices to and from the repair shop.
>>>>>>They
>
>>>>>>made me insane because there were a few different devices. Hardly
>>>>>>remember for the device.
>
>>>>>>So it will be very nice for the Humanware hires more tech support.
>
>>>>>>Leslie-
>>>>>>On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel"
<[EMAIL PROTECTED]
>>>>>>writes:
>>>>>>> The problem with Humanware is that yes, I believe the product
>>>>>>> function is about a 4 out of 5 stars, but cause they only had
one
>>>>>>> tech in the U.S. till yesterday they will be bringing another
tech
>>>>>>> on sometime next week. They're customer service and tech
support is
>>>>>>> 1 out of five stars.
>>>>>>> It is very disgusting that this company who brags about having
the
>>>>>>> popular saling units and saling hundreds of thousands if not
>>>>>>> millions
>
>>>>>>> of inventory only had "one" (1) tech for phone support in the
U.S.
>
>
>>>>>>> Gabe Vega
>>>>>>> Technical Support Specialist
>>>>>>> Information Services Unit
>>>>>>> Arizona Industries for the Blind
>>>>>>> CellPhone:(602) 488-9862
>
>>>>>>> -----Original Message-----
>>>>>>> From: [EMAIL PROTECTED]
>>>>>>> [mailto:[EMAIL PROTECTED]
>>>>>>> Sent: Tuesday, August 23, 2005 12:09 AM
>>>>>>> To: 'Braillenote List'
>>>>>>> Subject: RE: [Braillenote] Tech Support
>
>>>>>>> I can call Tech support but he CANNOT call me back. Why?
Because I
>>>>>>> use my PC on the same phone line. I am using Dial Up. I can
not
>>>>>>> accept to pay the long distance bill while many minutes on the
>>>>>>> HOLDING. Last time I waited on the holding for 48 minutes then
>>>>>>> disconnect. Whoa!
>
>>>>>>> Can you image... I bought PK last October. I found out no one
>>>>>>> could
>
>>>>>>> help me in this metro of Minneapolis and St. Paul until this
month,
>>>>>>> August.
>>>>>>> State Services for the Blind Access Techicans are learning how
to
>>>>>>> use
>
>>>>>>> PK and help me. It was serious business. Many people know
PacMate
>>>>>>> around here. I do not know what happen here.
>
>>>>>>> I surely rate the Humanware services is about 2 of 5 stars, but
the
>>>>>>> products rate is 4 of 5 stars.
>
>>>>>>> They have the old messages of this list server but it has NO
search
>>>>>>> engineer. It has F&Q but not much help or not much information.
>
>>>>>>> So I require it make MUCH information and will save techicans
hours.
>
>>>>>>> That is why I say this list server is little better than the
>>>>>>> services
>
>>>>>>> and web information.
>
>>>>>>> Leslie--
>
>
>
>>>>>>> ___
>>>>>>> To leave the BrailleNote list, send a blank message to
>>>>>>> [EMAIL PROTECTED]
>>>>>>> To view the list archives or change your preferences, visit
>>>>>>> http://list.humanware.com/mailman/listinfo/braillenote
>
>
>>>>>>> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED
OR
>>>>>>> CONFIDENTIAL information and is intended only for the use of the
>>>>>>> specific individual(s) to whom it is addressed. It may contain
>>>>>>> information that is privileged and confidential under state and
>>>>>>> federal law. This information may be used or disclosed only in
>>>>>>> accordance with law, and you may be subject to penalties under
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>>>>>>> for improper use or further disclosure of the information in
this
>>>>>>> e-mail and its attachments. If you have received this e-mail in
>>>>>>> error, please immediately notify the person named above by reply
>>>>>>> e-mail, and then delete the original e-mail. Thank you.
>
>
>
>>>>>>> ___
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>>>>>>> To view the list archives or change your preferences, visit
>>>>>>> http://list.humanware.com/mailman/listinfo/braillenote
>
>
>
>
>
>>>>>>Mr. Leslie Peterson
>>>>>>email: [EMAIL PROTECTED]
>>>>>>www.deafblindinfo.org
>>>>>>list: [EMAIL PROTECTED]
>>>>>>http://www.deafvision.net/mdba
>
>>>>>>___
>>>>>>To leave the BrailleNote list, send a blank message to
>>>>>>[EMAIL PROTECTED]
>>>>>>To view the list archives or change your preferences, visit
>>>>>>http://list.humanware.com/mailman/listinfo/braillenote
>
>
>>>>>___
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>>>>>[EMAIL PROTECTED]
>>>>>To view the list archives or change your preferences, visit
>>>>>http://list.humanware.com/mailman/listinfo/braillenote
>
>
>>>>>___
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>>>>>http://list.humanware.com/mailman/listinfo/braillenote
>
>
>>>>___
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>>>>To view the list archives or change your preferences, visit
>>>>http://list.humanware.com/mailman/listinfo/braillenote
>
>
>
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>>>To view the list archives or change your preferences, visit
>>>http://list.humanware.com/mailman/listinfo/braillenote
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>
>
>
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>
>
>>___
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>>http://list.humanware.com/mailman/listinfo/braillenote
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>
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