Hi Rachael, firstly, the correct address is [EMAIL PROTECTED] But secondly, what part of the serial number are you entering? It should only be those numbers prior to the first dash character. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare
DDI: +1-925-566-9265 http://www.humanware.com "Rachael Warke" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 24/01/2006 06:06 a.m. Please respond to Braillenote List <[email protected]> To "Braillenote List" <[email protected]> cc Subject Re: [Braillenote] product keys Hi, This is especially for Jonathan or Dean or someone. I have been trying to download my product key, and it keeps telling me that my serial number is invalid. I have tripple checked this, and the serial number is correct. I even called Humanware in California, and was told that they could see I'd bought it in August, but had no knowledge of the upgrade I bought a week or two ago. I tried to send a message to [EMAIL PROTECTED] as instructed on the web site, only to have my mesage returned as undeliverable three days later. I'm perfectly willing to be patient while all this is worked out, but I would really like some acknowledgement from someone at Humanware that my serial number is valid, and that the product key will be available in some reasonable amount of time. Thank you. Rachael ----- Original Message ----- From: "Richard Ring" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Monday, January 23, 2006 10:27 PM Subject: RE: [Braillenote] product keys However, many are not able to get their product keys. I understood that one of the reasons for delaying the release a bit was to see that these problems were solved. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Holliman Sent: Monday, January 23, 2006 4:14 PM To: Braillenote List Subject: RE: [Braillenote] product keys Hi Jonathan, As re my post a few moments ago, my key was available before you announced the KS 7 availability no problem, but I notice that the site reports that I have zero SMAs, whereas I thought I should in fact have one, since I bought prior to KS 7 release, and I recall that you said this would use one SMA. Is this just a hitch for us in the UK, or do you manage the SMAs in NZ? Congrats on the new version by the way, so far everything's working exactly as I'd expect. Cheers. Paul. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 23 January 2006 20:39 To: Braillenote List Subject: Re: [Braillenote] product keys Pam and all, sorry about this glitch. The product keys should be enabled now. Please try again as most of you should now be good to go. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
