Sounds like the phone support people need some training. I am sure HW would not go for it but she deserves a free transplant for being lead a stray, like that.. terry Powers
-----Original Message----- From: Richard Ring [mailto:[EMAIL PROTECTED] Sent: Monday, February 06, 2006 9:16 AM To: Braillenote List Subject: RE: US customer services and tech support - was Re: [Braillenote]Keynote7 upgrade Another customer service issue. I have a friend who owns a Braillenote classic. She contacted Humanware in the US and was told on two separate occasions that if she upgraded to Keysoft 7, she would be able to use Eloquence as her speech synthesizer. This, of course, is incorrect. Based on this information, she purchased the upgrade. Not good! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Jackson Sent: Sunday, February 05, 2006 2:22 AM To: Braillenote List Subject: US customer services and tech support - was Re: [Braillenote] Keynote7 upgrade Hi folks, I appreciate the frustrations some of you have experienced in the US. Jonathan Mosen is responsible for looking into issues such as these as Product Manager. However, you should all know that it is a long weekend here in New Zealand, hence the smaller number of messages coming from this side of the World. I'm not sure whether Jonathan is enjoying the extra day tomorrow or not, though if there is no response for a couple of days, this could be one of many reasons. Regards, Dean Jackson Humanware Christchurch New Zealand. ----- Original Message ----- From: "Kylee" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Sunday, February 05, 2006 4:39 PM Subject: Re: [Braillenote] Keynote 7 upgrade However, if you wrote direct to Christchurch and *they* gave California the hurry-up, that might be more successful. dean: Who's the best person in your office to write to re this? If they suddenly got tons of mail from the US saying things aren't going well, wouldn't they have to sit up and take notice? Kylee ----- Original Message ----- From: "Les Kriegler" <[EMAIL PROTECTED]> To: "'Braillenote List'" <[email protected]> Sent: Sunday, February 05, 2006 4:34 PM Subject: RE: [Braillenote] Keynote 7 upgrade > Hi Kiley, > > Well, I suspect HW staff know. I have an mPower with 2 cells on my braille > display that intermittently miss a dot. I wrote on the list about this when > it occurred. Basically, it was an intermittent problem, but not confirmed > by HW when it was sent back following my transplant right after I received > it. I sent it in immediately. Once it returned with the same problem, I > decided to live with this until I send my unit in for a cleaning. I think > HW has heard from some of us about customer service issues in California. > Best Regards, > > Les > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Kylee > Sent: Saturday, February 04, 2006 9:11 PM > To: Braillenote List > Subject: Re: [Braillenote] Keynote 7 upgrade > > Hi, all > > This is a big concern, as I get great service from Christchurch. Perhaps it > would be worth you all writing to Maurice or someone and expressing your > concerns. The US is a big market for HW and if things aren't going well for > you guys, then Christchurch needs to know about it. > > Cheers > > Kylee > > ----- Original Message ----- > From: "Patricia Kepler" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Sunday, February 05, 2006 2:03 PM > Subject: Re: [Braillenote] Keynote 7 upgrade > > > > Kathy, > > I have to say, that as much as I love the products humanware puts out > there > > lack of customer service had me strongly considering another product. > > > > > > When I received my shipment last month, it came with the trekker. The > > trekker was missing important components leaving it useless until they > were > > shipped. It all arrive the Friday before Christmas, so basically I had to > > wait an additional 10 days with the holiday interruptions before I could > > use the thing. > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > > > -- > > No virus found in this incoming message. > > Checked by AVG Free Edition. > > Version: 7.1.375 / Virus Database: 267.15.1/250 - Release Date: 3/02/2006 > > > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 267.15.1/250 - Release Date: 3/02/2006 > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.0/248 - Release Date: 2/1/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
