Hi, Kathleen

Hope you got Jonathan's message.  I hope it explained all you needed to
know.  AS he said, he's not always in a position to read mail form this
list, so direct contact is always preferable.  I suppose you could try
talking with Jim if you think that's going to have greater effect.

Good luck, and I hope all the problems get sorted out soon.

Kylee
----- Original Message ----- 
From: "kathleen spear" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Tuesday, February 07, 2006 2:09 PM
Subject: [Braillenote] Reply to Kylee re Custer Serivce and TechSuport


> Hi Kylee,
> Several BNn Users of my acquaintance,  have indicated that they would like
address this mattr to  someone  higher up than Jonathan. He doesn't really
deal with Customer Service in the USA. I was told it is not his perrogative.
> If it is, I apologize. However, these concerns have been going to the BN
List for days now and Jonathan has said naught!
> I'm wondering if US Bn Users would want  to contact the Head of Marketing
in Californi, Jim Halliday? He knows everyone and can usually be relied upon
to get the job done.
> KC
>
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