Hi Robert, Rhonda and list
I was away from the office on Friday and I am away today, hence me not
having received your email. All the BrailleNote list email is accessed
from another email account while I am away and for what are probably obvious
reasons, the Humanware address is only checked while I am at work and during
working hours. I would remind you and other list members however, that if
queries are of a technical support nature, they should be directed to your
closest Humanware office. Queries will be handled by myself if escalated to
me via other Humanware support representatives.
Regarding the KeyMail problem, to test it properly, I would ping your pop
server by name and not by IP address that is to say, whatever you have the
pop server name set as in your directory of email accounts entry. If that
fails, I would then obtain the IP address of the server and ping that
address. This may or may not get us closer to the cause of the problem,
depending on what happens.
I am presuming that your friend also has KeySoft 7 and is using the same
wireless card as yourself?
Rhonda, the shared authentication to which I was refering, is a setting in
the configuring of a wireless network and does not relate to the sharing of
a network with a computer. Thank you for the other information you have
provided on this thread.
Regards,
Dean Jackson
Humanware
Christchurch
New Zealand.
----- Original Message -----
From: "robert" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Monday, February 13, 2006 8:27 AM
Subject: Re: [Braillenote] keymail
Hello Dean,
I figured out what the number would be for pinging, and as soon
as I experience the problem again, I will ping and let you know.
ALSO, did you receive my e-mail I sent to you and if so, please
let me know if you have any answers for it.
Thanks,
Robert
>----- Original Message -----
>From: "Dean Jackson" <[EMAIL PROTECTED]
>To: "Braillenote List" <[email protected]
>Date: Mon, 13 Feb 2006 07:57:14 +1300
>Subject: Re: [Braillenote] keymail
>Hello Robert,
>It would be useful to know, if possible, the following
information:
>Does your friend, (not experiencing the problem), have trouble on
your
>wireless network?
>When you receive the error message, can you ping your pop server
>(connectivity menu/active connection details)?
>What is the nature of your network configuration, i.e, wireless
cards being
>used (you and your friend), WEP key and number of characters,
shared
>authentication and hidden or discoverable SSID?
>For the record, I am using a BrailleNote mPower BT on my wireless
network
>and I have not experienced this problem.
>Regards,
>Dean Jackson
>Humanware
>Christchurch
>New Zealand.
>----- Original Message -----
>From: "robert" <[EMAIL PROTECTED]
>To: "Braillenote List" <[email protected]
>Sent: Monday, February 13, 2006 6:38 AM
>Subject: re: [Braillenote] keymail
>Hello,
>Thanks for the suggestion, but I have had it in the side slot to
>begin with. I have tried it in the back as well. It is not a
>problem with all bn's, for my friend does not any problem.
>I did not have any problems at all with my card when I was
>running ks 6.1.1 but now that I have ks 7, almost everytime I try
>downloading, I get some kind of error message, and I have to do a
>reset to get rid of it.
>Thanks anyways,
>Roberth
>> ----- Original Message -----
>>From: "James Aldrich" <[EMAIL PROTECTED]
>>To: "Braillenote List" <[email protected]
>>Date: Sun, 12 Feb 2006 10:08:22 -0700
>>Subject: re: [Braillenote] keymail
>>Hello Robert and list,
>>I use an M-power BT and my EMAIL is going fine for the most part.
>>Sometimes, it won't send messages without my bringing down more
>>messages first but otherwise, the EMAIL has been going quite well
>>with my M-power. The classic model had its limitations but it
>>worked okay. Try putting your network card in the side slot and
>>see if that works better. Sometimes the ambicom 1100C cards are
>>tempermental. My wife got back from a trip and her M-power
>>worked quite well at the hotel where she was staying. She uses
>>an ambicom card. I have the SanDisk WyFi card which works better
>>for me when downloading and sending EMAIL. That card only works
>>in the M-power.
>>Hth
>>Jim Aldrich
>>> ----- Original Message -----
>>>From: "robert" <[EMAIL PROTECTED]
>>>To: "Braillenote List" <[email protected]
>>>Date: Sat, 11 Feb 2006 19:39:45 -0800
>>>Subject: re: [Braillenote] keymail
>>>Hello Rhonda,
>>>Thanks for your response.
>>>Do you think this is a bt problem, because my friend Tiffany, who
>>>has a qt does not have this problem.
>>>Robert
>>>> ----- Original Message -----
>>>>From: Rhonda Clark <[EMAIL PROTECTED]
>>>>To: Braillenote List <[email protected]
>>>>Date: Sat, 11 Feb 2006 20:52:09 -0600
>>>>Subject: re: [Braillenote] keymail
>>>>Hi Robert:
>>>>I can tell you that this problem is not just isolated to you. As
>>>>long as I use my ruggedized ethernet card, I can download just
>>>>fine. However, when I use wireless, I am having your problem. I
>>>>finally took out my wireless, and am just using my ethernet card.
>>>>I took all of the steps you took. I deleted things, and put them
>>>>back in, but it didn't change. Like you, I thought it was my
>>>>Isp.
>>>>> ----- Original Message -----
>>>>>From: robert <[EMAIL PROTECTED]
>>>>>To: Braillenote Humanware <[email protected]
>>>>>Date: Sat, 11 Feb 2006 18:45:01 -0800
>>>>>Subject: [Braillenote] keymail
>>>>>Hello List,
>>>>>I am having a problem with my keymail program and I was hoping
>>>>>someone might have a suggestion.
>>>>>Ever since I upgraded to ks 7, when I download e-mail, sometimes
>>>>>it will download just fine, and usually the next time I go to
>>>>>download, I get either a secket error message, or it says pop
>>>>>server error and I thought maybe this was a problem with my
>>>>>server, and what I found is that when I get these messages, I am
>>>>>still able to download e-mail just fine on my pc.
>>>>>This morning, I deleted the pop server and smtp server
>>>>>information out of my account and reentered it and things seemed
>>>>>to be going fine, but now I have the problem back, and because of
>>>>>this error, my unit has locked up a few times, causing me to have
>>>>>to do a reset approximately three or four times within the last
>>>>>hour.
>>>>>not only is this frustrating, but due to the resets, which I have
>>>>>to do at least once a day, since I have had ks 7, I generally
>>>>>miss at least one alarm on a scheduled appointment due to the
>>>>>reset problem.
>>>>>If you would like to keep the list free, you can write to me
>>>>>privately, if you have any suggestions.
>>>>>Thanks again.
>>>>>Robert
>>>>>___
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>>>>>http://list.humanware.com/mailman/listinfo/braillenote
>>>>___
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>>>>http://list.humanware.com/mailman/listinfo/braillenote
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