I'm actually beginning to wonder if there may be a problem with the boards used in the m powers, or something similar. It does seem like a lot of m powers are having to be sent in, and as I said previously, I had to send mine back for the second time in 2 months because it's completely dead. ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, February 24, 2006 9:45 AM Subject: Re: [Braillenote] Lost all my files after doing a reset
> Hi malaina. I am sorry this has happened and there's nothing that I take > more seriously than this kind of thing. Thanks for the detailed > information. there is no immediate help i can give except to say I've > already taken steps to ensure we look into any possible reason for this > kind of thing. > > Jonathan Mosen > BrailleNote Product Marketing Manager > HumanWare > > DDI: +1-925-566-9265 > http://www.humanware.com > > > > "Malaina VanderWal" <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 24/02/2006 09:22 a.m. > Please respond to > Braillenote List <[email protected]> > > > To > "Braillenote List" <[email protected]> > cc > > Subject > Re: [Braillenote] Lost all my files after doing a reset > > > > > > > Hi Jonathan this is Malaina and I sent the original message. I use a qt m > > power with keysoft version 7.0. After my unit froze and I reset it > everything but the files it came with were gone. It was like I had gotten > > the unit for the first time. All of my files were gone and the battery > level is fine I just pressed the reset button and that was the result. I > reset it because it froze. I Have reset it before and nothing like this > happen before. I saved everything to the flash drive. The flash drive is > > accessible. Thanks to any help you may give. > Malaina > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Friday, February 24, 2006 9:44 AM > Subject: RE: [Braillenote] Lost all my files after doing a reset > > > > Sarah, this is concerning. What state was your flash disk in after this > > happened? Was it completely blank but accessible? We'll need to > > investigate this I think. > > Jonathan Mosen > > BrailleNote Product Marketing Manager > > HumanWare > > > > DDI: +1-925-566-9265 > > http://www.humanware.com > > > > > > > > "Sarah Cranston" <[EMAIL PROTECTED]> > > Sent by: [EMAIL PROTECTED] > > 24/02/2006 08:26 a.m. > > Please respond to > > Braillenote List <[email protected]> > > > > > > To > > "Braillenote List" <[email protected]> > > cc > > > > Subject > > RE: [Braillenote] Lost all my files after doing a reset > > > > > > > > > > > > > > I'm so sorry this happened to you. I had this happen on Christmas Eve > and > > had to restore from a three-day-old backup. I just learned about the > > incremental backup, (after almost four years of heavy BN use, you would > > think I would have known about that), so I back up daily now. > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of > > [EMAIL PROTECTED] > > Sent: Friday, February 24, 2006 4:44 AM > > To: [email protected] > > Subject: [Braillenote] Lost all my files after doing a reset > > > > > > Hi, I just lost all my files except for the ones that came with my > braille > > note. I went to play a game and I hit enter and it froze. I turned it > > off and then turned it back on. Then I did a reset with it turned on > > cause that is how I thought one should do it and when it came back on > the > > keynote voice was there and all my files were gone. I did save them to > > the flash drive. Are my files gone for good. I tried reseting again > too > > after the first one. I just don't know what happened. Is there anyway > I > > can get them back? I have learned from experience to always go to the > > main menu so the information will be saved and I have been doing that > and > > my files are still gone. > > Please help if possible. > > Malaina > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > ___ > > To leave the BrailleNote list, send a blank message to > > [EMAIL PROTECTED] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > > > > > -- > > No virus found in this incoming message. > > Checked by AVG Free Edition. > > Version: 7.1.375 / Virus Database: 268.0.0/268 - Release Date: 2/23/2006 > > > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
