Well said, Sammie. Right on! Tom ----- Original Message ----- From: "sammie clay" <[EMAIL PROTECTED]> To: "Write Humanware" <[email protected]> Sent: Wednesday, April 12, 2006 6:38 AM Subject: [Braillenote] goodbye Dean
It is with a heavy heart that I say farewell to a young man who became a personal friend and BrailleNote confident during the past year. Dean allowed me to vent my frustrations with him about aspects of the BrailleNote operations that I did not understand and which were causing me unbelievable headaches. At his own expense, Dean would call me from New Zealand to personally walk me through solutions to the problems I had and was unable to find an answer for. Many, many times over the past year, my phone would ring and Dean would be on the line with an additional work-around to my problem, eventually solving it completely by working with Mr. Mosen and Humanware's engineering staff. Dean understood that many of us who use Humanware products as a means of communications, were not computer literate and like me, did not even own one. He talked with me off-list and via phone from New Zealand to help me with problems I could not wrap my mind around because the solution suggested a personal computer would be required. I remember having to ask him to slow down as he spoke with me, because in his excitement at his solution or work-around to a problem, his New Zealand accent was undecipherable to my mid-western American ears, and with a laugh, he would speak slower and the conversation would end with me having a new and workable understanding of my BrailleNote. It will be very difficult for Humanware to find a replacement for Dean, because his patience and helpful demeanor made it easy for anyone to listen to him and follow his advice. He never made people feel foolish or stupid about questions they asked. He was courteous and generous and was willing to share his knowledge of a product he loved with the people he knew were using it. I know that I, as well as the Humanware family, the people on the BrailleNote list, and his many, Many friends will miss Dean as much as his immediate family will miss him. With everyone who knew, respected, and loved Dean, I would like to add my condolences to his family in this time of their great loss. Dean, I know that you will join all the other commendable people who made a difference in the lives of others when you arrive in heaven, and God places you at His right side. Sammie Clay ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.1/309 - Release Date: 4/11/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
