I think that the real tech support problems come not from the A T
companies, but from the mainstream ones. Call MicroSoft, Dell,
HP, or another giant one time and see how long you have to wait,
then how much help you get when someone (maybe they will even
speak English) comes on the line (and is not a computer). HW has
the best and most helpful tech team in my limmited experience
with A T companies. Keep it up.
Alex
----- Original Message -----
From: "Richard Ring" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Wed, 3 May 2006 16:09:27 -0500
Subject: [Braillenote] Interesting
NCSAB
National Council of State Agencies for the Blind, Inc.
4733 Bethesda Avenue, Suite 330
Bethesda, Maryland 20814
www.ncsab.org
Telephone: 202-298-8468 or 202-333-5841
Fax: 301-654-5542
Allen C. Harris, President
National Council of State Agencies for the Blind
Resolution on Poor Quality of Assistive Technology and Customer
Service
WHEREAS, blind persons should have access to quality assistive
technology in order to perform information processing tasks
essential to
education, career preparation, and employment; and
WHEREAS, the members of the National Council of State Agencies
for the
Blind, their staffs, and consumers have increasingly experienced
degradation in the quality of technical support and products
produced by
manufacturers of assistive technology for the blind: Now,
therefore,
BE IT RESOLVED by the National Council of State Agencies for the
Blind,
in meeting assembled this 27th day of April, 2006, that this
organization express strong concern as to the poor quality of
certain
products and customer support currently prevalent in the
assistive
technology market for the blind and call upon manufacturers of
such
assistive technology to take immediate steps to address and
resolve this
serious problem.
Resolution unanimously adopted.
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
