Dear Richard, What you have said is true. But a person could say, "If I don't have my unit by -- date, I'll ask for my money back and/or put a hold on the check or dispute on the credit card and buy a BrailleSense from GW Micro." They are of course, two different species, but if a person needs a notetaker IMMEDIATELY, and the competition has theirs in stock, then the person has an option. And since Humanware doesn't want to lose a customer, they'd want to jack things up and send the BN immediately.
Terri, Amateur Radio call sign KF6CA. Army MARS call sign AAT9PX, California Terri, Amateur Radio call sign KF6CA. Army MARS call sign AAT9PX, California ----- Original Message ----- From: "Richard Ring" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, May 05, 2006 2:25 PM Subject: RE: [Braillenote] posting yet another update : Although I believe that this situation is unfortunate, I must state that : there are no members of this list who are not employees of Humanware : that can do anything to change it. : Perhaps this issue should be directed at Humanware's CEO or some other : individual within the company who might listen. : What is reflected here is this. Blind consumers are not in a position : to choose. : If you want a Braillenote you have to purchase it from Humanware. : If you want a Pac Mate, you have to purchase it from Freedom Scientific. : Neither company, nor any other companies in this field are under any : great pressure to insure that products are delivered in a timely manner : or that proper quality control is maintained. : Why? Because, people who want or need these products don't have other : places to go to get them. : If the companies in the Blindness field were selling mainstream products : to mainstream consumers, they would find themselves out of business : fairly quickly. : This is not an attempt to criticize the quality and the usefulness of : any given product. It isn't the products that are in question. It's : simply that if I wanted to purchase a computer from a major : manufacturer, and if I were told that the model I wanted wouldn't be : available for eight weeks or more, I could go to another manufacturer : and purchase a similar model. Blind consumers can't do that, and : accordingly there is no reason for companies in this field to improve : their service. They're gonna get your money anyway, so there is no : impetus! : : -----Original Message----- : From: [EMAIL PROTECTED] : [mailto:[EMAIL PROTECTED] On Behalf Of project one : Sent: Friday, May 05, 2006 7:25 AM : To: Voice Note : Subject: [Braillenote] posting yet another update : : : Well listers, obviously I didn't receive my m power last week as : promised. You know, I sincerely appreciate all of you that took the : time to reply to my previous posts regarding my situation with : Humanware, and I've honestly taken all of the advice from you in the : spirit in which it was intended. However, this whole thing is really : beginning to get just a bit ridiculous now. Initially the story was : that they expected to have a shipment of BT units in sometime during the : week of the 24th of April. Well, that time has come and gone, and no : voicenote BT m power unit for me. So, when I call to inquire about : where the unit is, I was promptly told that now they don't expect to get : any BT units in from New Zealand until the second week in May. Yes, I'm : being asked to continue my senseless waiting for possibly another week : or two, and who knows whether or not they will even get the units then? : To the people in New Zealand, will you please do whatever is needed to : expedite ship : ment of the units that customers are still waiting for since march and : probably beyond? Certainly this isn't the impression that Humanware : wishes to leave future customers with is it? In my personal opinion, : this is really an ignominious way of doing business, and although I : deeply respect those at Humanware that give it their all to bring us : products that continue to empower those of us who are sight impaired or : disabled in any other way, I remain convinced that more could be done to : amicably resolve issues like my own. Let's face it folks, how long will : the same old excuse that the wait is do to there being such a high : demand for the units continue to be a viable one? So in closing, it is : with all due deference that I renew my request that the person or : persons in New Zealand that can effectuate some means of ameliorating : this situation please do so, and that such steps are taken as : expeditiously as possible. Please! can someone out here on this list : help make the cas : e for me and so many others like me that are still being forced to wait : like this? That is, will you please assist me in compelling the people : in New Zealand to get with it and send these units out so that those of : us that have already paid for them can start to enjoy them? I sincerely : hope that my appeal to Humanware doesn't end up being disregarded, and : that by the end of next week my m power will finally be on it's way : home. Thanks in advance to all of you. Isaih : : : ___ : To leave the BrailleNote list, send a blank message to : [EMAIL PROTECTED] : To view the list archives or change your preferences, visit : http://list.humanware.com/mailman/listinfo/braillenote : : : ___ : To leave the BrailleNote list, send a blank message to : [EMAIL PROTECTED] : To view the list archives or change your preferences, visit : http://list.humanware.com/mailman/listinfo/braillenote : : : : __________ NOD32 1.1523 (20060505) Information __________ : : This message was checked by NOD32 antivirus system. : http://www.eset.com : : ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
