Dot 9? I never heard of dot 9! There are usually 6 or 8 dots in a braille cell.
I'm glad I use WindowEyes! The QT keyboard becomes a braille style keyboard when plugged into the PC and used as a braille display and there's a nice appendix with all the BN hot keys and what they do. So far, GW Micro has the best Tech Support. HumanWare had better jack theirs up. I have worked switchboards and I know that when the system is down, both the operator and the customer are frustrated. If a phone system is completely down, no calls can be received or made. That may be why the person never received a callback. Terri, Amateur Radio call sign KF6CA. Army MARS call sign AAT9PX, California ----- Original Message ----- From: "Brian Lingard" <[EMAIL PROTECTED]> To: <[email protected]> Cc: <[EMAIL PROTECTED]> Sent: Thursday, June 22, 2006 5:55 PM Subject: [Braillenote] figured it out, no thanks to Humanware : Ottawa Canada : : I thought I would let the list know the frustrations a good : friend of mine has had in figuring out the top of screen command : for the BrailleNote 32 QT Classic running KeySoft 7.- when using : it as a Braille display for JFW 7.0. : : I gave her the e-mail address of Greg Brown, the Chief Operating : Officer of Humanware USA to direct her frustrations with the : Concord CA telephone system to as his e-mail address was : mentioned on the list in a previous post from a very unhappy : customer. : : I don't know who produces the help text for JFW 7.0, but it : sounds like they forgot the QT model exists. : : And using the Space Bar as dot 9 is sure not intuitive to me! : : Brian : : : -----Original Message----- : To: Brian Lingard : Subject: figured it out, no thanks to Humanware : : : Today I once again called Humanware's tech support re my use of : the : BrailleNote as a display with JAWS; and after not even a minute : of waiting, : a woman came on the phone. I explained my situation and was in : the process : of demonstrating to her what happened when I tried to do the T in : files : with speech turned on, when I realized that she wasn't there any : longer. Who knows why, but I got disconnected! I call back : again, and : while waiting to speak to someone, I get disconnected again! I : then called : again, this time not even being able to wait for someone and : being forced : to leave a message; and I left one in utter rage, explaining what : I'd just : been through. No one has since called me back, by the way, and : this was a : few hours ago. I then called Humanware's main number and pressed : 0. On : came a message stating that I'd reached customer service, but : that no : agents were available to answer the call. I then left a nasty : message : asking why it was that during business hours, no one was there to : answer : the phone, and requesting that they give me the name and address : of the : president of the company, as I was going to write him a letter re : my : horrible experiences when dealing with tech support. No one has : called me : from there, either, of course. : : I then went scrounging around in the JAWS Help system and found : info on how : to use the BrailleNote as a display with the computer. Once : again, I found : that the focus was on using a BT keyboard, with barely any : mention of the : QT at all. Some of the eplanations were confusing, at best, so I : ended up : having to do a bit of playing around to figure things out. For : instance, : it said Dot 9 came between dots 1 and 4; so I thought that meant : that Dot 9 : was either the G or H keys. Noooo, I eventually figured out that : Dot 9, : which is used in the Top/Bottom of Window commands, is the : Spacebar! Nice : of them to tell me this in the manual, don't you think? BTW, : while I knew : that I use the S D F and J K L keys to simulate the six Braille : dots, the : manual never ever said this, from what I recall. Can you believe : that? : : Anyway, there appear to be two commands to get to the bottom of : the current : window, one being the B that I discovered before, and the other : being the : opposite of the command I was looking for to go to the top of the : window. The weird thing was that I didn't see the corresponding : T command : in the command list. I did, though, see Top and Bottom of Window : commands : listed, both of which work, and both of which use that Dot 9 that : I : mentioned before. Need I tell you how irate I am with : Humanware's tech : support, and how little I think of the writing of that JAWS Help : topic? Does F.S. write those Help topics, or does the company : whose : display they refer to write them? In other words, should I fault : F.S. with : the poor writing of that Help topic, or is it Humanware who's at : fault? Boy, am I p****d! But at least I figured it out on my : own. : : : -- : No virus found in this outgoing message. : Checked by AVG Free Edition. : Version: 7.1.394 / Virus Database: 268.9.2/372 - Release Date: : 21/06/2006 : : : : ___ : To leave the BrailleNote list, send a blank message to : [EMAIL PROTECTED] : To view the list archives or change your preferences, visit : http://list.humanware.com/mailman/listinfo/braillenote : : : __________ NOD32 1.1617 (20060623) Information __________ : : This message was checked by NOD32 antivirus system. : http://www.eset.com : : ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
