Congratulations Virgie! I was there too. I was looking at the scan-r and compairing it to the Knfb reader. Sorry we did not get to meet. Sury was a busy convention. I look forward to it every year. Congratulations HW! Terry Powers
-----Original Message----- From: VIRGIE UNDERWOOD [mailto:[EMAIL PROTECTED] Sent: Saturday, July 08, 2006 12:15 AM To: Braillenote List Subject: Re: [Braillenote] Message concerning BrailleNote and VoiceNotemPowerBattery performance issues, from Richard MANDER Hi Richard, Thank you for addressing the needs and concerns of your customers! We do appreciate the efforts of Humanware to give us great products and great customer service. I attended the NFB convention in Dallas and spent a lot of time at your table. I purchased the M Power and had exceptional service. I found your staff knowledgeable helpful and courteous. Thanks, Virgie and Hoshi ----- Original Message ----- From: "Jonathan Mosen" <[EMAIL PROTECTED]> To: <[email protected]>; <[email protected]> Sent: Tuesday, July 04, 2006 4:37 PM Subject: [Braillenote] Message concerning BrailleNote and VoiceNote mPowerBattery performance issues, from Richard MANDER Dear HumanWare Customers, HumanWare would like to share with you news about ways in which we're improving quality and timeliness of our service to you. Over the past few months, some of you have experienced battery performance problems with your BrailleNote and VoiceNote mPowers. These problems include very rapid drops in battery level and the need to calibrate repeatedly. Since these problems have only affected a small number of customers, it has taken us a while to identify the source of the issue. We apologize for any inconvenience this may have caused those of you who were affected. You'll be pleased to know that we now have a solution. For those among you who have experienced problems, please contact us and schedule a time to ship your BrailleNote or VoiceNote mPower in for a free modification. We will not be able to modify all units immediately, but we will advise you at the time you call of when we will be able to modify your unit. For those of you who have not had problems, and this will be the vast majority of you, continue enjoying your BrailleNote or VoiceNote mPower without interruption. Be assured that if you ever send your unit in for repair or for the free cleaning we offer for units under warranty or service contract, our service department will automatically check to see if your unit needs the free modification. While we've been working on these battery issues, we've had to take special care before shipping units to customers to minimize the likelihood of these issues occurring. Because of this extra quality assurance procedure, we know there have been delays in getting our product to you. We apologize for this, as we know how important these products are to your achieving independence in all walks of life. Not only are we confident that you will see delivery times improve, but we have hired additional technical support, servicing, and quality assurance staff to ensure we meet your needs in the manner we want to, and in the way you have the right to expect. We appreciate your understanding and support. Dr Richard Mander CEO, Humanware USA 800-722-3393 x31 UK (01993)626-000 New Zealand 03-9402200 Canada (888) 723 7273 ext. 201 Australia 02-9686-2600 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
