Wow, nice to know that! The gentleman I spoke to, David I think it was,
sounded quite helpful, and is willing to show me the Braillenote. So
it's great to here UK support is great.
Sylvia wrote:
Hi Chris,
The support team in the uk are truly great and have quite a lot of
patience too.
I couldn't wish for a better support team, and they are only a phone
call away!
Sylvia.
----- Original Message -----
From: Chris Hallsworth <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Wed, 02 Aug 2006 20:30:25 +0100
Subject: Re: [Braillenote] Disappointed with Humanware Tech
Support
Thought I'd reply to this one. I don't live in the United States
(hence
the e-mail address, grins), but can I ask what are Humanware's
technical
support like in the UK? Thanks in advance.
Sharon Campbell wrote:
Hi Melissa and list!
We agree with you. In the United States, Humanware all the way
around has a bad reputation on taking care of people and public
relations. Freedom Scientific has them beat 100 percent!!
----- Original Message -----
From: "Melissa Garside" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Wed, 2 Aug 2006 09:59:53 -0400
Subject: [Braillenote] Disappointed with Humanware Tech Support
Hi Everyone,
For those of you on the list who live in the united states, what
has your
experience been with Humanware tech support? I have called tech
support out
in California several times regarding a battery issue with my
voice note
MPower. Each time I have called, I have always been told either
by an actual
person or by a recorded voice to leave a message and someone
from
tech
support will get back to me. This method is all well and good
except that a
humanware tech support person has never returned any of my
calls.
Considering I have paid over 2000 dollars out of my own pocket
for my
MPower, not being able to get in touch with a tech support
person
is
unacceptable! I hate to say this but, in terms of tech support,
Freedom
Scientific takes much better care of it's customers than
Humanware in the
United States does. I have been more than happy with Humanware
in every
other aspect accept for tech support. It should not take me a
month and a
half to get in touch with a tech support person.
For those of you who are part of humanware on this list, how can
I get in
contact with a humanware tech support person? I suspect that my
MPower is
going to need to be sent out for repair. I begin my fall
semester of school
on September 5th. If in fact my MPower needs to be sent in for
repair, I
need to send it bakc very soon and need to have it back in my
hands by
Tuesday September 5th. Any help you can give to expidite this
process would
me much appreciated.
Thank you.
Milissa
[EMAIL PROTECTED]
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