Dear Brian,
We got off to a bad start when we'd purchased the mPower and the battery was
defective. It was pretty frustrating when the mPower went back so soon and
came back again with another defective battery and no comments from the
techies about what had been done and whether it was now OK or not. It's a
while back now and I can't recall which key strokes they didn't appear to
know in the early days but, to be honest, it was more a case of their
knowledge generally appearing to be somewhat lacking. I've also had
problems with SMA's and upgrades and stupid comments about these having to
be done with the SD card as you couldn't download that much from the NET. I
must say, of late I have had better service and at least have been kept
informed whilst waiting a rather long time for a PK serial cable which was
not present when I received my machine and which I didn't immediately order.
--
Carol
[EMAIL PROTECTED]
----- Original Message -----
From: "Brian Lingard" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, August 03, 2006 7:19 PM
Subject: [Braillenote] Tech Support Lack of Knowledge
Ottawa Canada
Dear Carol:
What sort of things have you found Humanware UK Tech Support not
to know? Was it features and capabilities of the BrailleNote or
more to do with say the Internet or something else?
I've found Humanware USA pretty good at knowing the BrailleNote
but I suppose there is always the chance I'll reach someone new.
Brian
--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.394 / Virus Database: 268.10.5/406 - Release Date:
02/08/2006
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
