Jonathon, The idea of basic how-to articles sounds absolutely wonderful. I and others on this list have come to the list as new members and asked if there were step-by-step tutorials available. While I appreciate the manual, it can sometimes be rather confusing and definitely overwhelming for new users, especially users that this is their very first experience with a notetaker of any kind. I will have had my BNQT for a year in October and there are still sections that I have never even opened much less the ones I have opened but still do not really know how to use.
Cindy > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Wednesday, August 16, 2006 6:54 PM > To: Braillenote List > Subject: Re: [Braillenote] Thoughts on Tutorials and Manuals > > > Hi Sammie, we're always willing to make changes when good > suggestions such > as Rhonda's are made. The issue with most of this thread is > that there is > no substance or specific issues being brought to light. Just > because a few > people say over and over again that certain people are being > ignored, that > doesn't make it true, particularly when there is no evidence > forthcoming. > Just repeating the same mantra doesn't make something > correct. Rhonda made > a very valid point, but no one else has been able to > demonstrate any other > issue where material in the user's guide, written in tutorial > style, is > somehow less complete or detailed than what is produced in > audio. In fact, > dare I say it, audio users could counterclaim that the User's > Guide is far > far more detailed, which indeed it is, and therefore they are being > discriminated against. I think it is sad when this list is > used to make > accusations without any specific examples whatsoever, and to Rhonda's > credit, she's brought to light an issue which must and will > be addressed. > > In previous messages, I also faield to comment on Richard's > thoughts on > basic how to kinds of articles. We are considering a > knowledge-base type > application, and I think this will be a very valuable addition. It of > course would be on the web, so accessible to all. > Jonathan Mosen > BrailleNote Product Marketing Manager > HumanWare > > 11 Mary Muller Drive > Christchurch New Zealand > DDI: +64-3-940-2219 > http://www.humanware.com > > > > sammie clay <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 17/08/2006 10:06 a.m. > Please respond to > Braillenote List <[email protected]> > > > To > Braillenote List <[email protected]> > cc > > Subject > Re: [Braillenote] Thoughts on Tutorials and Manuals > > > > > > > > Hello Jonathan, > Thank you very much for your understanding of Rhonda's message > on this subject. Hopefully you can now solve Kathleen and other > members of our deaf-blind brothers and sisters problem with the > audio tutorial. > > Sammie Clay > > > > > > ----- Original Message ----- > >From: [EMAIL PROTECTED] > >To: Braillenote List <[email protected] > >Date: Thu, 17 Aug 2006 08:57:38 +1200 > >Subject: Re: [Braillenote] Thoughts on Tutorials and Manuals > > >Hi Stacey, thanks for that, however Rhonda's point is in my view > a very > >fair one. What I have been doing is publishing the audio > tutorials as soon > >as possible, so people can get a feel for the forthcoming > release. > >However, this goes into far more detail than the announcements > about the > >next release that we publish, and therefore it disadvantages > people who > >can't hear the tutorial. The information is contained in he User > Guide, > >but of course it's generally not ready for publication when I > have been > >putting up the audio. That is inequitable, and some way or > other, we will > >have to correct that for the future so that the publication of > the audio > >tutorial is synchronised with when we can publish detailed > information > >about how to use the new features in text form. > > >Once we do this, then the information one has access to in text > is > >equivalent to the information one has access to in the audio > tutorial. > > >Jonathan Mosen > >BrailleNote Product Marketing Manager > >HumanWare > > >11 Mary Muller Drive > >Christchurch New Zealand > >DDI: +64-3-940-2219 > >http://www.humanware.com > > > > >Stacey Robinson <[EMAIL PROTECTED] > >Sent by: [EMAIL PROTECTED] > >17/08/2006 08:52 a.m. > >Please respond to > >Braillenote List <[email protected] > > > >To > >Braillenote List <[email protected] > >cc > > >Subject > >Re: [Braillenote] Thoughts on Tutorials and Manuals > > > > > > > >Hi Jonathan, > >Please continue to publish the tutorials the way you have been > >publishing them. I enjoy listening to them before upgrades come > >out. > >Stacey and Chesley > > > > >> ----- Original Message ----- > >>From: [EMAIL PROTECTED] > >>To: Braillenote List <[email protected] > >>Date: Thu, 17 Aug 2006 08:37:15 +1200 > >>Subject: Re: [Braillenote] Thoughts on Tutorials and Manuals > > >>Hi Rhonda, but we publish all User's Guides on the web site. > What > >we may > >>have to do is not publish the audio tutorial until such time as > >the User's > >>Guide is in a position to be published. > >>Jonathan Mosen > >>BrailleNote Product Marketing Manager > >>HumanWare > > >>11 Mary Muller Drive > >>Christchurch New Zealand > >>DDI: +64-3-940-2219 > >>http://www.humanware.com > > > > >>Rhonda Clark <[EMAIL PROTECTED] > >>Sent by: [EMAIL PROTECTED] > >>17/08/2006 05:01 a.m. > >>Please respond to > >>Braillenote List <[email protected] > > > >>To > >>BrailleNote List <[email protected] > >>cc > > >>Subject > >>[Braillenote] Thoughts on Tutorials and Manuals > > > > > > > >>Hello, List: > > >>You know me and my two cents worth, <grin>. I realize, Jonathan, > >>what you are saying -- a person can access the User's Guide to > >>find out about a product. However, a tutorial determines whether > >>a person can afford, or can use the upcoming upgrade. If a > >>person hasn't upgraded yet, there is no way of accessing the > >>Users Guide to read what is there. With an Audio Tutorial, any > >>hearing person can access it, to decide whether or not the > >>upgrade will work for them. My two cents, can I have change > >>please? <smile>. > > >>___ > >>To leave the BrailleNote list, send a blank message to > >>[EMAIL PROTECTED] > >>To view the list archives or change your preferences, visit > >>http://list.humanware.com/mailman/listinfo/braillenote > > > >>___ > >>To leave the BrailleNote list, send a blank message to > >>[EMAIL PROTECTED] > >>To view the list archives or change your preferences, visit > >>http://list.humanware.com/mailman/listinfo/braillenote > > > >___ > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.humanware.com/mailman/listinfo/braillenote > > > >___ > >To leave the BrailleNote list, send a blank message to > >[EMAIL PROTECTED] > >To view the list archives or change your preferences, visit > >http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
