Absolutely about 4 times even with Sarah at tech support and to no avail.
We did every reset known to Voicenote and nothing.
Robin says it is a memory failure which is rare, kind of like when my
operating system got erased from my IBM!
That's why I don't mess with computers, if you want your operating systems
erased, send your voice Notes and Braille Notes and Pk's to ol Mare and she
will do it just fine and won't have clue one as to how it was done.
L. O. L. at myself!
Mary Ellen Earls
----- Original Message -----
From: "Sarah Cranston" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, September 07, 2006 7:34 AM
Subject: RE: [Braillenote] My upgrade adventure:
Very dumb question here, I know, but you did perform a service reset on the
fried VN, did you not? I'm sure you did, but I had to ask.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Mary Ellen
Earls
Sent: Thursday, September 07, 2006 9:29 AM
To: Braillenote List
Subject: Re: [Braillenote] My upgrade adventure:
Indeed I am believe me I am and I thank God every day for that.
I don't take that stuff for granted.
Mary Ellen Earls
----- Original Message -----
From: "Stacey Robinson" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, September 07, 2006 6:39 AM
Subject: Re: [Braillenote] My upgrade adventure:
Hi Mary Ellen,
You're very fortunate to have more than one.
Stacey and Chesley
[EMAIL PROTECTED]
----- Original Message -----
From: Mary Ellen Earls <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date sent: Thu, 07 Sep 2006 01:47:52 -0600
Subject: Re: [Braillenote] My upgrade adventure:
Well I suspect that the Voice was about ready to go out and the
upgrade was just the thing to push it over the cliff.
Fortunately it is the machine I can most afford to be without
which is not usually the case.
And I had just early yesterday morning, put everything on that
flash disk on an external micro drive for storage.
Ah well, such is life!
Mary Ellen Earls
----- Original Message -----
From: Stacey Robinson <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date sent: Wed, 06 Sep 2006 21:01:36 -0500
Subject: Re: [Braillenote] My upgrade adventure:
Hi Mary Ellen,
Sorry to hear that.
My upgrade went well.,
Stacey and Chesley
[EMAIL PROTECTED]
----- Original Message -----
From: "Mary Ellen Earls" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Wed, 6 Sep 2006 16:56:33 -0700
Subject: Re: [Braillenote] My upgrade adventure:
It has to go in. I mean this thing is fried. They have to look at
something
else while its there so it will be a good thing.
Mary Ellen Earls
----- Original Message -----
From: "Stacey Robinson" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Wednesday, September 06, 2006 4:37 PM
Subject: Re: [Braillenote] My upgrade adventure:
Hi Mary Ellen,
Were the people in NZ able to help you fix your unit or do you
have to
send it in?
Stacey and Chesley
----- Original Message -----
From: "Mary Ellen Earls" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Wed, 6 Sep 2006 15:28:05 -0700
Subject: Re: [Braillenote] My upgrade adventure:
Don't worry, it wasn't any power, it was something very unusual.
It just
happened that way and I am just happy it wasn't the Braille Note.
----- Original Message -----
From: "Pam Quinn" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Wednesday, September 06, 2006 2:52 PM
Subject: Re: [Braillenote] My upgrade adventure:
Fried? Oh no! Just what I don't want to hear. I'm always afraid
as it
is that there will be a power outage or something while I'm
upgrading,
which is not all that uncommon here. I'm waiting to read a few
more
adventures before I take the plunge.
Pam
On Wed, 6 Sep 2006 14:32:36 -0700, you wrote:
Ok before I tell you what happened I don't want to hear any
gripes about
humanware's tech support. I just got a call from New Zeeland
because I
started to upgrade the voice note and it fried.
So I called Tech Support they said they would get back to me, and
they did
in a huge way.
So I am getting on this list to publicly thank them for their
quick
response.
Ok let me get back to the Braille Note and see the wonderful new
things.
Mary Ellen Earls
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