Boy, I'm sure glad that I didn't jump on the band wagon and download 7.2 My Mpower is working just fine! :-) Rusty
____________________ Skype: rustyperez Yahoo and AIM: reliroo Check out my blog at http://rusty-perez.blogspot.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Turner Sent: Tuesday, September 12, 2006 6:12 AM To: Braillenote List Subject: Re: [Braillenote] Responses from Humanware Hi Virgie and Richard, et al, I think there is a lot of misunderstanding happening here. Being ignored is a very subjective statement. At least three Humanware staff have responded on this list since 7.2 was released. Robin Williams, who is the Research Programme Manager, responded by actually telephoning several people who were having issues and made it very clear that Humanware is well aware of the bugs being reported and are working very hard to get them resolved and to get a patch out ASAP. That fact has been reported on this list by others as well. It has been only a week since 7.2 was released. Given the numbers of issues and the fact that not everyone using the same device are experiencing the same issues must be driving the Humanware engineers up the wall. I don't expect them to have a fix out yesterday. I think some patients would be in order. I'm as frustrated as anyone with the bugs in Keysoft 7.2. I have a PK that I use daily. I use it for my calendar. I got into the habit of using the joystick to quickly review my appointments. Since the upgrade, the joystick no longer functions. That is truly annoying. But, given how complex these machines are, I understand that unforeseen things happen when making changes. If they get a patch out in a month or two, I will be very impressed. To expect any immediate resolution to these kinds of problems may be just setting oneself up for more frustration. It also takes time for them to read all of these messages, which takes away from their time fixing the problems. As Rhonda stated in her well written message on this issue, given the key staff they have lost this year, I'm impressed they are doing as well as they are. Richard on 05:51 PM 9/11/2006 VIRGIE UNDERWOOD wrote: >Hi, >Actually Richard I think we are being ignored! I hope I am wrong but >that's what if feels like to me! I would think they would want to hear >about the bugs so they could fix them but it does not seem to be >happening here! >Big sigh! >Virgie and Hoshi >----- Original Message ----- From: "Richard Ring" ><[EMAIL PROTECTED]> >To: "Braillenote List" <[email protected]> >Sent: Monday, September 11, 2006 5:44 PM >Subject: RE: [Braillenote] Responses from Humanware > > >You are correct. >Deane Jackson knew the nuts and bolts of the Braillenote and was always >there with good technical information. Jonathan was the sales and >marketing guy, and he did his job well, never saying anything, but >saying it well. >Now, we pretty much have zero interest from Humanware. >Are we being punish? (smile) > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Paul >Henrichsen >Sent: Monday, September 11, 2006 4:41 PM >To: 'Braillenote List' >Subject: RE: [Braillenote] Responses from Humanware > > >Actually, you didn't see much from before keysoft 7.2. It always seemed >funny to me. What's the point in sponsoring your own list if you don't >ever get in there with the users answering questions, etc? On the gw >list, you see Doug and other gw employees up there. Same with K1000. >Even on the packmate list, which isn't even sponsored by FS, you will >see Brad davis and other fs employees helping users and answering their >questions. >I might as well sponsor the braille note list for all the help HW staff >are on the list. >Dean Jackson used to respond as did Jonathan, but Jonathan's messages >usually stepped around the issues and were more sales and marketing >oriented or giving some noncommittal answer. > > > >Paul Henrichsen ><[EMAIL PROTECTED]> > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Matthew >Horspool >Sent: Monday, September 11, 2006 1:43 PM >To: Braillenote List >Subject: [Braillenote] Responses from Humanware > >Hi, > >Yes, now you mention it, I have noticed the lack of messages from >HumanWare since 7.2 came out. But then, they've lost Jonathan, so I'm >not sure who's actually supposed to be responding. I'll ask a few >questions, then: >Who's moderating this list? >Who's monitoring this list? >and >Who's in charge of the BrailleNote at the moment? > >Talk about testing - how does one become a beta tester? Yes, I know >what beta testing involves - I've tested for other companies in the >past, and would be very eager to help shape the BrailleNote in this >way. > >Thanks, >Matthew > >----- Original Message ----- >From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED]> >To: "Braillenote List" <[email protected]> >Sent: Monday, September 11, 2006 9:29 PM >Subject: RE: [Braillenote] SEQUENTIAL KEYSOFT INSTALLATION? > > >... > >Have any of you noticed that HW has not, to my knowledge, even let us >know that they are working on the complications. It seams very strange >that these complications were not caught and solved. I would rather >wait for a good product than get something just dumped together and not >thoroughly tested. > >... > >----- The remainder of this thread has been removed to avoid large >message downloads ----- > >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > > >__________ NOD32 1.1749 (20060911) Information __________ > >This message was checked by NOD32 antivirus system. >http://www.eset.com > > > >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > > >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > > >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
