I don't know very much about tech support; just ask Rhonda.
I'm just trying to keep the waves from disturbing the list while solving
these problems and making the Braille Note work at its optimal level.
Christy
----- Original Message -----
From: "Jose Lomeli" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Saturday, October 21, 2006 1:10 PM
Subject: RE: [Braillenote] 7.2 patch? When?
Yeah it sounded better when you said it Joseph. Thanks for helping me and
Brandon. Since you know so much why won't you work in tech support? Well
write back.
Jose Lomeli
Long Beach California.
----- Original Message -----
From: "Joseph Lee" <[EMAIL PROTECTED]
To: "'Braillenote List'" <[email protected]
Date sent: Sat, 21 Oct 2006 10:00:34 -0700
Subject: RE: [Braillenote] 7.2 patch? When?
Dear list,
I will try to answer many questions as I can.
Sammie, this is not the hardware issue. The lockupn is related
to the
software issue (more accurately, memory management).
Kristen, there was a post by Mickey that you can post to the list
with the
problem with the description as the subject line. Then you can
outline the
steps leading up to the problem.
Jose and Brandon, I know your frustrations, but, I will restate
again: wait
patiently and you'll get it one day.
Thanks for your considerations.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Saturday, October 21, 2006 9:53 AM
To: Braillenote List
Subject: Re: [Braillenote] 7.2 patch? When?
Brandon may be making a genuine effort and may be getting
frustrated. What i
think would be the most helpful is if Humanware could make an
incident
report link on the website or tell the list the best way to
contact them
with a specific problem that occurs with detailed steps on
exactly what
happens so that the issue can get resolved. Sending multiple
messages
without details is frustrating to people. It may seem like
complaining and
Humanware is a great company but it is frustrating to have your
bn lock up
with no particular reason. I'm weary of doing the engineer reset
frequently
on my unit.
----- Original Message -----
From: "sammie clay" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Saturday, October 21, 2006 12:07 PM
Subject: Re: [Braillenote] 7.2 patch? When?
hello,
Why don't you contact Humanware, get an RMA number, and send
your device
back for repair. You've already told us your problem, however
you haven't
specified what you were doing when this "LOCK-UP" occurred, and
without
some of this information we can't help you solve it. So, either
wait for
the patch or send it back for repair. But please quit
complaining, that
solves nothing and you should remember that you have a year's
warranty on
that device.
Sammie Clay
----- Original Message -----
From: "Brandon armstrong" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Sat, 21 Oct 2006 09:28:21 -0500
Subject: Re: [Braillenote] 7.2 patch? When?
just because some of you don't have this locking up problem,
diesn't mean
that it's not occuring.
Their are lots of us who are having it, and some of us are losing
money
because of it.
So please stop saying that this unit doesn't lock up.
Brandon
----- Original Message -----
From: "project one" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Saturday, October 21, 2006 3:42 AM
Subject: Re: [Braillenote] 7.2 patch? When?
Oh come on now! Are you being serious? How about giving the
people at
Humanware a little time to respond in such a way as to properly
address
all the issues made known to them? And for those that think
they can get
the job done any sooner, then why don't you just do it and stop
with all
the complaining? My god people, don't you think that Humanware
deserves a
little more credit than what they've been getting here on the
list? What
a real shame this is turning into. Isaih
----- Original Message -----
From: Jose Lomeli <[EMAIL PROTECTED]
To: Braillenote List <[email protected]
Date: Fri, 20 Oct 2006 18:55:06 -0700
Subject: Re: [Braillenote] 7.2 patch? When?
Hello; All, I agree with David on this. I think we've waited a
long time. We need a patch because there's a lot of problems
with keysoft 7.2. Please write back.
Jose Lomeli
Long Beach California.
----- Original Message -----
From: "david" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Fri, 20 Oct 2006 20:23:58 -0500
Subject: Re: [Braillenote] 7.2 patch? When?
I'm not going to wait. I just don't want to have too many
problems, and some
of the 7.2 problems are serious.
----- Original Message -----
From: "James Aldrich" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Friday, October 20, 2006 8:19 PM
Subject: Re: [Braillenote] 7.2 patch? When?
David and list,
Excuse me for saying so but how ridiculous a message like yours
below is!
You don't have to wait for anything to enjoy all the great
things the
M-power and other members of the braillenote family of products
offers to
the user! I have more problems keeping my Outlook Express under
control!
Quite often what I thought I wrote at the bottom of a post ends
up at the
beginning of my post. I suddenly noticed that my messages were
suddenly
sorting in alphabetical order rather than reading in random as
they came
in. I almost had a fit over that! My wife found someone who
told me how
to fix the problem! The casual reader of posts to this list
tends to
think everyone is having all these problems which are mentioned
on this
list! This is far from the truth! If you are looking for a
perfect
problem free computer product, you will be looking a long time,
such does
not exist anywhere! I certainly acknowledge people have had
problems with
the battery charge, joy stick not functioning, and other little
picky
things which may or may not be quite right! I think too some
people are
out there just looking for problems where none may exist at all!
I think
everybody would abandon the PC if all the uproar took place
between
outlook express, the mouse and one's speech program as it often
does about
the BN family of products we hear about on this list. If I were
to define
a problem, it would be an occurrence which prevents me from
operating my
M-power or accessing files and folders as I should be able to do
normally!
A lockup is a good example as such a problem! Losing one's
files or not
being able to access them on a storage card is another big
problem in my
judgment. Perhaps I might add anything which prevents me from
accomplishing my work efficiently! I'd say most anything else
is simply
an annoyance! Okay, I plug in my M-power to charge the battery.
The gage
shows 97 percent after two hours of charge! This happens often!
What is
the solution? Unplug the charger from the BN and plug it in
again! Wait
a few more minutes to an hour and the gage says a hundred
percent after I
unplug my unit! This may be annoying at times but it solves the
problem!
Big deal! One of the three resets usually solves a host of
problems! I
do agree if one does any of these resets including the service
reset and
their unit doesn't function properly if at all, then that person
no doubt
has a problem which needs attention from Humanware Service.
Connecting to
a wireless network was challenging for me at first, but once I
figured out
how to do so, I have had no trouble utilizing my wireless
network here at
home as well as a few networks on the road. Perhaps if more of
us could
tell potential users of the M-power what is right with it, I
think people
would see a much different picture of the BN. Believe me, there
is a lot
right with it! I do agree it is not without problems or should
I say
annoyances but then no computer I have ever used doesn't have
some kind of
problem. Can't we lighten up a bit and help new users who truly
don't
know what to expect! Some answers are indeed simple! Others
are more
complex I agree! I have used a BN product since October of
2001. Some of
what has been discussed occurred when the BN first came out or
when I
obtained one. In this time of six years, the BN now the M-power
has
greatly improved its usability! It is a much more functional
machine now
than it was when I first purchased one. I agree! It isn't
perfect but it
is truly a simple to use, functional, relatively trouble free
machine, at
least, it has been for me! I think we could keep the traffic to
a minimum
if we could determine what is truly problematic rather than what
isn't so
troubling! I think I have had fewer problems with Keymail than
I'm having
with Outlook Express! When Outlook functions properly, it is
faster, but
when things mess up, what a pain it can be! I like Keymail for
the most
part!
I'll stay by my statement that there is more right with the BN
than what
is wrong with it whether one is using seven point two or not.
Jim Aldrich
----- Original Message -----
From: "david" <[EMAIL PROTECTED]
To: "Braille Note Discussion List"
<[email protected]
Sent: Friday, October 20, 2006 5:40 PM
Subject: [Braillenote] 7.2 patch? When?
This especially goes to HW dchvs out there. When will there but
a ks 7.2
patch? I am so close to getting an mpower, but I'm just
wondering when a
patch for all these annoying bugs might be available.
Thanks
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