Thanks to all who did try to help me with this problem. It was a bad
modem as Mickey suggested, and we determined this by using the exact
settings from another Braille Note user's Earthlink account which
worked on his unit just fine. When these exact settings were input
into my student's unit, the same result I have been having over the
past couple of days occurred--the unit dialed, the modem squalled,
the note taker said "connected" and sat for about 30 seconds and then
disconnected never trying to log in at all. The email account on my
student's unit worked great with the use of a wireless card, but
since she will be traveling a lot and exposed to a lot of different
connection types, we believe the modem needs to be fixed. So, we
concluded modem difficulties and RMA has been requested.
Thanks again. that's the great effect of this list--when it works
right you have the benefit of all of the cumulative experience and
knowledge people have acquired.
Sharon
At 10:22 AM 1/9/2007 -0800, you wrote:
I used to have an earthlink account and accessed it with dialup and
had no unusual settings. I didn't have to use any additional in it
strings. I left almost everything at the default setting with
"wait for dial tone" set to yes. The only thing I can think of that
you might check is the "log onto network" option. I almost always
set that to no, but you might try setting it to yes just as an
experiment.
And yes, if you can connect wirelessly, your email account settings
should be fine. And it really doesn't sound like you're getting
that far anyway.
This is pretty obvious, but how is the quality of the phone line?
Also, if the connection existed under connectivity prior to doing a
software upgrade on MPower, it might be a good idea to delete the
old one and start from scratch. For some reason, I've seen some
connection configurations become corrupted and don't know why, but
deleting and starting over can sometimes fix it.
You've probably already tried all of this, but that's about all I
can suggest at the moment.
Don
*********** REPLY SEPARATOR ***********
On 1/9/2007 at 9:48 AM Sharon Ewing wrote:
>Don, I did this already, the email works on wireless, so it goes
through
>the email process just fine. It's using the connection option to
just
>connect to unit to the service that is fowling up.
>
>don bishop <[EMAIL PROTECTED]> wrote: Hi Sharon,
>
>Make sure the authentication is set to yes, and you definitely
need
>the entire address in the logon name field such as
>[EMAIL PROTECTED]
>
>Don
>
>
>*********** REPLY SEPARATOR ***********
>
>On 1/9/2007 at 6:04 AM Sharon H. Ewing wrote:
>
>>>I'm assisting a student with connecting her mPower to an
>Earthlink
>>>dial up account. I have done everything I can think of and the
>unit
>>>will dial up, connect, and disconnect. It sounds like that when
>it
>>>reaches the log on for the actual dial up, it's disconnecting. I
>
>>>have the username as the full email address and the password.
>Also,
>>>I've checked Earthllink's settings for IP and software
>>>compression. My question here is does anyone have an Earthlink
>>>dialup account and are their any settings I need to check or use
>in
>>>that field that says something like "additional modem
>configuration".
>>Any help here would be appreciated. Earthlink is less than
>helpful
>>since they seem to be stuck with doing everything with a script.
>>All I've found out have been in the support listings online.
>>
>>
>>Sharon Ewing
>>
>>Assistive Technology Specialist
>>Assistive Technology Unit
>>DARS: Division for Blind Services
>>4800 North Lamar
>>Austin, TX
>>Work Phone: 512-377-0310
>>Home: 512-340-0062
>>work email: [EMAIL PROTECTED]
>>Home Email: [EMAIL PROTECTED]
>>
>>
>>
>>"Determine that the thing can and shall be done, and then...find
>the way."
>>Abraham Lincoln
>>-
>>
>>Courage is grace under pressure--Ernest Hemingway
>>
>>
>>The mediocre teacher tells, The good teacher explains, The
>superior
>>teacher demonstrates, The great teacher inspires.
>>-- William Arthur Ward
>>_
>>
>>
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>>
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>>
>>___
>>To leave the BrailleNote list, send a blank message to
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>>http://list.humanware.com/mailman/listinfo/braillenote
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>>
>>
>>
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>>
>>This message was checked by NOD32 antivirus system.
>>http://www.eset.com
>
>
>
>
>___
>To leave the BrailleNote list, send a blank message to
>[EMAIL PROTECTED]
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>
>
>
>
>__________ NOD32 1960 (20070106) Information __________
>
>This message was checked by NOD32 antivirus system.
>http://www.eset.com
Sharon Ewing
Assistive Technology Specialist
Assistive Technology Unit
DARS: Division for Blind Services
4800 North Lamar
Austin, TX
Work Phone: 512-377-0310
Home: 512-340-0062
work email: [EMAIL PROTECTED]
Home Email: [EMAIL PROTECTED]
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
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