Nikki, I sent my mPower in around the 12th of October last year, because the
spacebar was sticking, and since I have a service contract, I figured it
wouldn't hurt to have everything cleaned and checked. They told me it would
be in house for 10 to 12 days, and that's just about how long it took. I
got it back on October 31. I know what you mean about being without it. I
was fortunate enough to be able to bring my classic home from work, but it
wasn't the same. The good thing was that it helped me realize just how much
the BN has evolved since its classic days. But my experience was that the
service was just what Humanware said it would be, and they did a good job.
Peggy
http://kernsac.livejournal.com/
----- Original Message -----
From: "Nikki B" <[EMAIL PROTECTED]>
To: "Braille note list" <[email protected]>
Sent: Thursday, February 01, 2007 3:09 PM
Subject: [Braillenote] repair time
Hello everyone,
I am curious about something. A few people on here have mentioned how
long they have had to wait for their BN units to come back after sending
them in for repairs. I understand the time needed for repair will depend
on exactly what is being done. It does seem though that people are having
to wait an unrealistic amount of time to get their units back. Is this
really the case or do I have the wrong impression? As much as I find
myself using this thing, I cringe to think about someday having to send it
in and be without it for several weeks or more. Many of the major
computer companies have warranties where they will guarantee a 2 day
turnaround or some such thing. In my opinion, if Humanware can't get a
unit back out to the owner within a week or so, they should provide a unit
for the user to borrow until they get their unit back. Some of us really
utilize these units and it would be really hard to do without them for a
long period of time. Why would someone shell out $6000 if they didn't
really need the thing?
OK, I'm really not trying to be confrontational here but I would like to
know what kind of service I can expect from Humanware when I eventually do
need it. Any comments are welcome and my e-mail address is
[EMAIL PROTECTED]
Thank you!
Nikki B.
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