I have seen this particular error on two different Braille Notes.
Unfortunately, both of them had to be sent to Humanware for repair.


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of richard
synnott
Sent: Friday, February 16, 2007 4:07 AM
To: JD Townsend; [EMAIL PROTECTED]; [EMAIL PROTECTED];
[email protected]
Subject: re: [Braillenote] braille display is not operating.


hi, done all that.
thanks.
richard.

> ----- Original Message -----
>From: JD Townsend <[EMAIL PROTECTED]
>To: richard synnott <[EMAIL PROTECTED]>, 
[EMAIL PROTECTED], [email protected]
>Date: Thu, 15 Feb 2007 06:51:58 -0500
>Subject: re: [Braillenote] braille display is not operating.

>Hello Richard:

>Sorry about your problem.  Did it just happen out of the blue?
>Scary!
>Make your call to Tech Support.  I would guess that you will need
>to send it in.

>Two other suggestions are to increase the power to the display by
>going to options braille display and increasing the display
>intensity.  Also you might try to exercise the display but that
>seems like too little, too late.

>> ----- Original Message -----
>>From: richard synnott <[EMAIL PROTECTED]
>>To: "andy riden" <[EMAIL PROTECTED]>,
>[email protected]
>>Date sent: Thu, 15 Feb 2007 02:51:02 +0000
>>Subject: [Braillenote] braille display is not operating.

>>the braille display on my m-power has stopped working and when i
>>boot up i get a message saying that the braille display is not in
>>operation.
>>i've tried all the resets including the record and record buttons
>>together and it hasn't cured the problem.
>>i've noticed that all the dots up to and including cell 16 are
>>slightly raised in the standby position but cannot feel any of
>>the remaining dots at all.
>>is there anything else i can try before sending my m-power back
>>to humanware?
>>thanks, richard.

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